Haier HW150-BP14986ES9, User Manual, Page: 25 / 64

8-Troubleshooting
EN
25
Problem Cause Solution

• Temperatur e sensor er ror. • C ontact the Af t er sales servi ce.
 • Heating er ror. • C ontact the Af t er sales servi ce.

• Mot or er ror. • C ontact the Af t er sales servi ce.
 • Wat er level sensor er ror. • C ontact the Af t er sales servi ce.
 or 
or 
• Abnormal c ommunication er ror. • C ontact the Af t er sales servi ce.

• Unbalanc ed load er ror. • Check and balanc e laundry l oad in t he d rum.
Reduc e the load.
Problem Cause Solution
Washing machine fails
t o ope rate.
• Progr amme is n o t y et star ted. • Ch eck p rogramme and s tart i t.
• D oor is n o t p roperl y closed. • Close the door p roperly.
• Mac hine h as n ot be e n switched on. • Swit ch the machine on.
• Pow er f ailure. • Check p ow er supp ly.
• Child lock is activa ted. • D eactiva t e child lock.
Washing machine
will not be fi lled with
water.
• No water. • Check wat er tap.
• Inlet hose is kin ked. • Check inlet hose.
• Inlet hose fi lt er is bloc ked. • Unblock inlet hose fi lt er.
• Wat er p ressur e is less than 0.03 MPa. • Check wat er p ressure.
• D oor is n o t p roperl y closed. • Close the door p roperly.
• Wat er supp l y f ailure. • Ensur e the wat er supp ly.
Machine is dr aining
while being fi lled.
• Height of d r ain hose is bel o w 80 cm. • Mak e su r e that d r ain hose is
properl y installed.
• Drain hose end could reach into
water.
• Make sure the drain hose is no t
in water.
Dr ainage f ailure. • Dr ain hose is bloc ked. • Unblock d r ain hose.
• Pump fi lt er is bloc ked. • Clean pump fi lter.
• Drain hose end is higher than 100 cm
above fl oor level.
• Mak e su r e that d r ain hose is
properl y installed.
Strong vib ration while
spinning.
• Not all transportation bolts have
been r emoved.
• R emove all t r ansportation bolts .
• Applian c e has no solid position. • Ensure solid ground and a levelled
position.
• Machine load is n o t correct. • Check load w eight and balan ce.
Oper ation s t ops
be f or e c ompleting
w ash c ycle.
• Wat er or electric f ailur e. • Check p ow er and wat er supp ly.
Operation stops for
a period of time.
• Applian c e displ ay s er r or code. • C onsider displ a y codes.
• Pr oblem due t o load pa ttern. • Reduc e or adjust load.
• Progr amme performs soaking c ycle. • Canc el p rogr amme and restart.
8.3 Troubleshooting without display code