Troubleshooting
Troubleshooting
Many occuring problems could be solved by yourself without specific expertise. In case
of a problem please check all shown possibilities and follow below instructions before you
contact an after sales service. See CUSTOMER SERVICE.
Problem
Possible Cause
Possible Solution
The compressor
does not work.
• Mains plug is not connected in the
mains socket.
• The appliance is in the defrosting
cycle
• Connect the mains plug.
• This is normal for an automatic
defrosting
The appliance runs
frequently or runs
for a too long period
of time.
• The indoor or outdoor tempera-
ture is too high.
• The appliance has been off power
for a period of time.
• A door of the appliance is not
tightly closed.
• The door has been opened too
frequently or for too long.
• The temperature setting for the
freezer compartment is too low.
• The door gasket is dirty, worn,
cracked or mismatched.
• The required air circulation is not
guaranteed.
• In this case, it is normal for the
appliance to run longer.
• Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
• Close the door and ensure the
appliance is located on a level
ground and there is no food or
container jarring the door.
• Do not open the door too fre-
quently.
• Set the temperature higher
until a satisfactory refrigera-
tor temperature is obtained. It
takes 24 hours for the refrig-
erator temperature to become
stable.
• Clean the door gasket or re-
place them by the customer
service.
• Ensure adequate ventilation.
The inside of the re-
frigerator is dirty and/
or smells.
• The inside of the refrigerator
needs cleaning.
• Food of strong odour is stored in
the refrigerator.
• Clean the inside of the refrig-
erator.
• Wrap the food thoroughly..
WARNING!
▶
Before maintenance, deactivate the appliance and disconnect the mains plug from
the mains socket.
▶
Electrical equipment should be serviced only by qualified electrical experts, because
improper repairs can cause considerable consequential damages.
▶
A damaged supply should only be replaced by the manufacturer, its service agent or
similarly qualified persons in order to avoid a hazard.
Problem
Possible Cause
Possible Solution
It is not cold enough
i
nside th
e appli-
ance.
• The temperature is set too high.
• Too warm goods has been stored.
• Too much food has been stored at
one time.
• The goods are too close to each
other.
• A door of the appliance is not
tightly closed.
• The door has been opened too
frequently or for too long.
• Reset the temperature.
• Always cool down goods be-
fore storing them.
• Always store small quantities of
food.
• Leave a gap between several
foods allowing air flowing.
• Close the door
• Do not open the door too fre-
quently.
I
t is too cold i
nside
th
e appliance.
• The temperature is set too low.
• The Power Freeze/Power Cool-
function is activated or is running
too long.
• Reset the temperature.
• Switch off the Power Freeze/
Power Cool function
Moisture formation
on the inside of the
refrigerator com-
partment.
• The climate is too warm and too-
damp.
• A door of the appliance is not
tightly closed.
• The door has been opened too
frequently or for too long.
• Food containers or liquids are left
open.
• Increase the temperature.
• Close the door.
• Do not open the door too fre-
quently.
• Let hot foods cool to room
temperature and cover foods
and liquids.
Moisture accumu-
lates on the refrig-
erators outside sur-
face or between the
doors.
• The climate is too warm and too
damp.
• The door is not closed tightly. The
cold air in the appliance and the
warm air outside it condensates.
• This is normal in damp climate
and will change when the hu-
midity decreases.
• Ensure that he door is tightly
shut.
Strong ice and frost
in the freezer com-
partment.
• The goods were not adequately
packaged .
• A door of the appliance is not
tightly closed.
• The door has been opened too
frequently or for too long.
• The door gasket is dirty, worn,
cracked or mismatched.
• Something on the inside prevents
the door to close properly.
• Always pack the goods well.
• Close the door.
• Do not open the door too fre-
quently.
• Clean the door gasket or re-
place them by new ones.
• Reposition the shelves, door
racks, or internal containers to
allow the door to close.
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