Troubleshooting
12
problem
Possible cause
Solution
The Hot-air fryer
does not work
The appliance is not
plugged in.
Put the mains plug in an earthed wall socket.
You have not set the
timer.
Turn the timer knob to the required preparation time
to switch on the appliance.
The ingredients
fried with the air
fryer are not done.
The amount of
ingredients in the basket
is too big.
Put smaller batches of ingredients in the basket.
Smaller batches are fried more evenly.
The set temperature is
too low.
Turn the temperature control knob to the required
temperature setting (see section ‘settings’ in chapter
‘Using the appliance’).
The preparation time is
too short.
Turn the timer knob to the required preparation time
(see section ‘Settings’ in chapter’ Using the
appliance’).
The ingredients are
fried unevenly in
the air fryer.
Certain types of
ingredients need to be
shaken halfway through
the preparation time.
Ingredients that lie on top of or across each other
(e.g. fries) need to be shaken halfway through the
preparation time. See section ‘Settings’ in chapter
‘Using the appliance’.
Fried snacks are
not crispy when
they come out of
the air fryer.
You used a type of
snacks meant to be
prepared in a traditional
deep fryer.
Use oven snacks or lightly brush some oil onto the
snacks for a crispier result.
I cannot slide the
pan into the
appliance properly.
There are too much
ingredients in the basket.
Do not fill the basket beyond the MAX indication.
The basket is not placed
in the pan correctly.
Push the basket down into the pan until you hear a
click.
White smoke
comes out of the
appliance.
You are preparing greasy
ingredients.
When you fry greasy ingredients in the air fryer, a
large amount of oil will leak into the pan. The oil
produces white smoke and the pan may heat up
more than usual. This does not affect the appliance
or the end result.
The pan still contains
grease residues from
previous use.
White smoke is caused by grease heating up in the
pan . make sure you clean the pan properly after
each use.
Fresh fries are fried
unevenly in the air
fryer.
You did not use the right
potato type.
Use fresh potatoes and make sure they stay firm
during frying.
You did not rinse the
potato sticks properly
before you fried them.
Rinse the potato sticks properly to remove starch
from the outside of the sticks.
Fresh fries are not
crispy when they
come out of the air
fryer.
The crispiness of the
fries depends on the
amount of oil and water
in the fries.
Make sure you dry the potato sticks properly before
you add the oil.
Cut the potato sticks smaller for a crispier result.
Add slightly more oil for a crispier result.
