17
8.
Troubleshooting
Probl
e
ms
P
ossible
causes
Solutions
The system air
jet does not
work
.
Air pump too hot.
Something is wrong with
the case power supply.
Air pump in mode
cooling.
Disconnect system. Once the air pump has
cooled, insert the plug and press the air jets
button to activate it. Wait 10 minutes and
restart. Call customer service if the pump does
not restart.
The system
heating does
not work
.
The temperature is set
too low
.
Dirty filter cartridge.
Improper
water levels.
Heating element failed
Set to a higher temperature (20 - 4
0
° C)than the
current water temperature. Clean / replace the
filter cartridge. Add water to specified levels. Call
customer service if you don't resolve the
problem.
The system
filtering does
not work/
noise of rattling
when setting
filter step
Dirty filter cartridge.
Something is wrong
with the case power
supply
Clean / replace the filter cartridge. Call
customer service if it is not reset.Ask a
professional electrician to check the correct
functioning of the power supply electric from
the house.
Spa leak
The spa is torn or
perforated
.
Use the repair patch provided
.
Water is not
clean
.
Filtering time insufficient.
Dirty filter cartridge. Poor
water maintenance
.
Increase filtration time. Clean / replace the
filter cartridge. Refer to the manufacturer's
instructions for chemical products
.
Temperature
of the screen is
more than42 °
C, after stop
the function of
heating
.
Residual water from the
spa will continue to be
heated by residual
temperature . The water
inlet by the filtration
system can be blocked.
Unplug the power plug and wait. The
temperature will start to drop and come back to
normal.
Clean the entrance.
Call customer service if it is not resolved.
Control panel error codes
Code
Cause
Solution
FC
When the filtration system has worked
for about 168 hours,HR is displayed on
the screen with a signal warning. The
red light will be always on on the filter,
the pump will not be operational. The
system heater will not work, and the
red light will be off on the heating
.
Check the filter and change it if
necessary. Once it's done,press the filter
again. The code HR error will disappear
and the audible signal will stop. The
water temperature will be displayed, all
functions.
SL/HL
Question
of
temperature
Contact customer service
SH
Water temperature sensor
Contact customer service
