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15. General information / faults
Fault:
Cause:
Correction:
Pellet stove does
not start
1. The set TARGET room
temperature is lower than the current
ACTUAL room temperature
Increase TARGET room temperature.
2. An error has occurred
See error correction, Section 14.1
There is no allocated time zone in
the week program
Adjust week programming
No display
1. Loose or defective connection
cable between operator console and
control unit
Contact service department
2.Contrast shifted
Reset contrast
16. Warranty
HAAS + SOHN gives the purchaser a warranty within the context of the statutory regulations. The two-year guarantee
period commences on the date of the actual handover.
The receipt is to be presented as evidence.
If a defect occurs in your appliance within the warranty period, HAAS + SOHN will correct (repair) this defect in the
shortest possible time or optionally replace the defective item. Cancellation of the contract /a reduction in price is
excluded in so far as this does not conflict with the statutory regulations. Only replacement parts that are expressly
authorised or offered by the manufacturer may be used.
Changes to the item purchased that are connected with normal use (wear to the parts that come into contact with fire
such as combustion chamber cladding, burner, ignition cartridge, combustion recess, grate, paintwork, tension and
deflection plates, sensors, glass ceramics and seals, seals of any kind, handles), invalidate a warranty.
Maintenance or cleaning not performed or performed inadequately, a flue draft that is incorrectly set to the appliance
or is insufficient or too high, improper commissioning, negligence and changes to the appliance, also invalidate a
warranty.
If any constructional change is made to the stove or if it is not used for the intended purpose, any claim
under warranty lapses.
17. Replacement part orders / Service enquiries / Complaints
For ordering replacement parts or making enquiries about repairs and service as well as in the event of any
complaints, please get in touch
directly with your Haas+Sohn sales partner
where you purchased the appliance.
So that your enquiry can be dealt with quickly, the following details from the nameplate are essential:
Exact type designation
(version of the model)
Manufacturer's number
The nameplate is located on the back of the stove and on the front page of the operating instructions.
Please also take note of the technical drawings and tables on the appliance sheet, where you will find the right
designation of the replacement part required.
When ordering fireclay replacement parts, you will find these in detail on the appliance sheet under Chapter 2.1,
Combustion chamber replacement parts. The fireclay stones are labelled in these drawings with the letters A-D.
Subject to dimensional and design changes, technical and optical changes, typing and printing errors.
All documents such as operating instructions, appliance sheet, test reports etc. and contact details can also be found
under:
www.haassohn.com
