Technical Support
Register Your Product
Warranty and other service benefits start from the date of purchase, so it is important to register your
product quickly to ensure you get full use of the warranty and other service benefits available to you.
Warranty and other service benefits are enabled through product registration. Register your product at
http://www.h3cnetworks.com
, go to
Support
,
Product Registration
. Support services are based on
accounts that you create or have authorization to access. First time users must apply for a user name
and password that provides access to a number of eSupport features including Product Registration,
Repair Services, and Service Request. If you have trouble registering your product, please contact
3Com Global Services for assistance.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com or your authorized reseller.
Value-added services like Express
SM
and Guardian
SM
can include 24x7 telephone technical support,
software upgrades, onsite assistance or advance hardware replacement. Experienced engineers are
available to manage your installation with minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and ensure the success of your networking
projects. More information on 3Com maintenance and Professional Services is available at
http://www.h3cnetworks.com
.
Contact your authorized reseller or 3Com for a complete list of the value-added services available in
your area.
Troubleshoot Online
You will find support tools posted on the web site at
http://www.h3cnetworks.com/
under
Support
,
Knowledgebase
.
The Knowledgebase
helps you troubleshoot H3C products. This query-based
interactive tool contains thousands of technical solutions.
Access Software Downloads
Software Updates
are the bug fix / maintenance releases for the version of software initially purchased
with the product. In order to access these Software Updates you must first register your product on the
web site at
http://www.h3cnetworks.com,
go to
Support
,
Product Registration.
First time users will need to apply for a user name and password. A link to software downloads can be
found at
http://www.h3cnetworks.com
, under
Support, Drivers and downloads
.
Software Upgrades
are the software releases that follow the software version included with your
original product. In order to access upgrades and related documentation you must first purchase a
service contract from 3Com or your reseller.
Telephone Technical Support and Repair
To enable telephone support and other service benefits, you must first register your product at
http://www.h3cnetworks.com/
Warranty and other service benefits start from the date of purchase, so it is important to register your
product quickly to ensure you get full use of the warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following information ready:
z
Product model name, part number, and serial number
z
Proof of purchase, if you have not pre-registered your product
z
A list of system hardware and software, including revision level
z
Diagnostic error messages
z
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return authorization number (RMA).
Products sent to 3Com, without authorization numbers clearly marked on the outside of the package,
will be returned to the sender unopened, at the sender’s expense. If your product is registered and
under warranty, you can obtain an RMA number online at
http://www.h3cnetworks.com
under
support, Repair & Replacement Request
. First time users will need to apply for a user name and
password.
