To Obtain Service:
Please go to support section of our website or contact customer support at
Customer Support Hours and Contact Information:
Monday through Friday 9AM to 5PM PT
Tel: 858.623.0339
Toll Free: 800-708-6080
[email protected]
PLEASE NOTE: No service returns will be accepted without a pre-return authorization RA#, which must be clearly marked on the outside of the package. The
product will be returned COD if submitted without an RA#. Upon receipt, your return will be carefully inspected and assessed for damage and warranty coverage,
if applicable. The system may be pressure tested to verify the integrity of the product prior to any service. All warranty costs will be covered according to the terms
and conditions provided, including return shipment to you when the unit is still in the warranty period. Shipping & handling charge will apply for service repairs
made beyond the 1 year warranty period. For any non-warranty service, you will be advised as to repair costs prior to any work being done.
XVI. Returns
Prior to any return, a Return Authorization (RA) number must be obtained. To receive an RA number, go
online to www.h2oaudio.com/returns.php and follow the simple instructions on how to return a product.
Proof of purchase from an Authorized Dealer will be required. A copy of the original sales receipt and
a copy of the owner’s portion of the warranty card must accompany all correspondence regarding the
equipment covered by this warranty agreement or in direct reference to this warranty.
FAQ’s:
Q:
Will this product work with the original iPhone or 3G iPhone?
A:
Yes, however, the user will experience interference with phone functions.
Q:
Why does the volume turn low when I install my iPod?
A:
The iDive300 has an internal amplifi er to reproduce audio down to depths of 300 feet. The
water pressure at this depth requires a powerful amplifi er to drive the sound through the
headphones. At full depth, the force of the sound waves is mitigated by the water pressure. At
lesser depths or on the surface, this loud volume can damage your hearing. As a safety precaution,
the iPod volume is set to ¼ as soon as an iPod is connected.
Q:
Why is there a “Mode” button?
A:
Newer iPod models, with a touch-screen interface, need a special command sequence to
transfer between Audio, Photo (not currently supported), and Video modes. The “Mode” button
provides 1-touch access to the music and video capabilities of your iPod.
Note: The current fi rmware release does not support the “Photo” mode on iPod
models with a touch-screen interface. For more information please visit www.h2oaudio.com.
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