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General warranty conditions
Warranty conditions
As the purchaser of a Gutfels appliance you are entitled to the legal guaran-
tees under the purchasing contract with your dealer. In addition, we grant
you a warranty under the following conditions:
Benefit duration
The warranty lasts for 24 months from the date of purchase. (Proof of pur-
chase must be submitted.) During the first 6 months, any defects on the ap-
pliance will be eliminated free of charge, provided that the appliance is ac-
cessible for repairs without any special effort. In the further 18 months, the
purchaser is obliged to prove that the defect was already in existence when
the appliance was delivered.
For industrial use (e.g. in hotels or canteens) or for community use by sev-
eral households, the warranty lasts for 12 months from the date of purchase.
(Proof of purchase must be submitted.) During the first 6 months, any de-
fects on the appliance will be eliminated free of charge, provided that the ap-
pliance is accessible for repairs without any special effort. In the further 6
months, the purchaser is obliged to prove that the defect was already in ex-
istence when the appliance was delivered.
If a claim is made on the warranty, the warranty will not be extended for ei-
ther the appliance or for newly installed parts.
Extent of defect rectification
We will rectify all defects on the appliance that can be proven to be at-
tributed to faulty workmanship or material defects. Replaced parts will be-
come our property.
The following are excluded:
Normal wear and tear, deliberate or negligent damage, damage that was
caused by a failure to comply with the user manual, improper assembly
and/or installation or connection of the appliance to the wrong mains voltage,
damage due to chemical and/or electro thermal effects or other abnormal en-
vironmental conditions, glass, varnish or enamel damage, variations in colour
and defective light bulbs. Likewise, defects on the appliance are excluded if
they are to be attributed to damage in transit. We do not render any services
if any work has been performed on the Gutfels appliance by unauthorized
persons or if parts from a third party were used without our specific written
permission. This restriction shall not apply to error-free work that was per-
formed by a qualified professional within our organization to adapt the appli-
ance to the technical safety provisions of another EU country.
