© 2021. Guardian Safety Pendants. All rights reserved
7
Emergency
Contacts
pressed 1 after
answering but
the call stops
Pressing 1 on the phone keypad before
or during the voice prompt.
The SOS button may have been
accidentally pressed or leaned on.
The MediFone may trigger the fall alert
when it senses what may have been
a fall. If the fall alert warning sound is
easily activated by accident, it’s likely
that a setting adjustment is needed.
The MediFone’s fall detection triggers
only when certain criteria of its
sequential algorithm is met.
1. GPS was not in ‘search mode’ at the
time of activation.
2. User is likely indoors.
1. Power may not be getting to cradle.
2. The unit may not have been put into
the cradle with the screen side up.
After answering, the voice prompt
must finish the sentence before
pressing 1.
If you hear or see ‘SOS’ on the
screen, firmly press and hold the
SOS button to stop calls and
the text from being sent. ‘SOS
Cancelled’ should appear on
the screen.
If fall detection beeps are heard,
firmly press and hold the SOS
button to stop calls and the
text from being sent. ‘Fall Alert
Cancelled’ should appear on
the screen.
Fall Detection activates when
a specific sequence of events
occurs. It’s easy to adjust the
sensitivity setting. Feel free to call
us for an adjustment, however
be aware that regardless of
sensitivity setting, not all falls
automatically trigger the alarm.
1. The GPS can be set to be on
all the time.
2. With the sky overhead, turn
the device off and on. Wait 2
minutes then request the location
again.
If there is no lightning symbol
over the unit’s battery icon,
confirm power is on and the
cord between the plug and
cradle is firmly connected.
False SOS alert
or unwanted
activation
occurred
Fall Detection
was activated
by mistake
User fell but Fall
Detection did not
activate
GPS location
is incorrect on
Google maps
The device does
not seem to be
charging
Troubleshooting
Issue
Commonly
Known Causes
Potential
Solutions
