21
Troubleshooting
Problem
Possible Cause / Solution
Opener
does not close and light flashes
The Photo Eye may be obstructed, not properly aligned or installed,
check connection and alignment referring to pages 12 & 14.
Opener does not respond to Remote Control
- Refer page 18 to reprogram Remote Control.
- Check Remote Control battery
Opener stops before reaching full open / close
position
Either the Travel Limit or Force is not properly adjusted, check
adjustment referring to pages 15-16. Conduct Safety Reverse Test
after ANY adjustment.
The door reverses unintentionally
- Make sure the Photo Eye Safety System is aligned and clear of
obstructions.
- Refer to page 4 to check the door balance
- Refer to page 16-18 to re-adjust the force
The door reverses upon touching the floor and
the courtesy light flashes
Refer to page 15 to decrease Close Limit by 1/4 turn until door stops
as intended at the fully closed position. Conduct Safety Reverse Test
after ANY adjustment.
The courtesy light flashes 5 times and the
Opener does not start
Opener motor overheat, please wait about 15 minutes and retry.
The Opener does not close the door and the
green LED on the Photo Eyes flashes
The Photo Eye Safety System is misaligned or obstructed, refer to
page14 for proper alignment.
The Opener is working properly but the courtesy
light does not turn on
Replace light bulb (A19 incandescent Max.100W).
The courtesy light does not turn off
Defective Logic Board.
Schedule
Maintenance
Once a month
Door balance test, refer to page 4.
Safety reverse test, refer to page 17.
Twice a year
Check chain tension ( refer to page 5 for adjustment if necessary).
Once a year
- Limit and Force adjustment may be necessary due to weather conditions.
Refer to pages 15-16 for adjustment. Conduct Safety Reverse Test after ANY
adjustments.
- Lubricate door rollers, bearings and hinges. The Opener is permanently
lubricated, DO NOT lubricate or grease the Opener, rail or door tracks.
Maintenance
Red LED
Green LED
Green LED
Green LED
Red LED
Green LED
Red LED
Red LED
Green LED
Red LED
Note: If installing operators on two doors in the same garage, to ensure proper operation, Photo Eyes should
be aligned as below:
Green LED
Red LED
