Guardian Telecom HDE-VoIP Series Installation And Operation Manual Download

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Ph: 403.258.3100 \ email:[email protected] \ www.guardiantelecom.com

Heavy Duty Emergency VoIP Telephones

HDE-VoIP Series

Installation and Operation

HDE11-VoIP

HDE1100-VoIP

HDE12-VoIP

HDE1200-VoIP

P007310 Rev. D 190116 1/18/2019 11:36 AM

Summary of Contents for HDE-VoIP Series

Page 1: ...ail info guardiantelecom com www guardiantelecom com Heavy Duty Emergency VoIP Telephones HDE VoIP Series Installation and Operation HDE11 VoIP HDE1100 VoIP HDE12 VoIP HDE1200 VoIP P007310 Rev D 190116 1 18 2019 11 36 AM ...

Page 2: ... of this manual or such products software firmware and or hardware Guardian Telecom reserves the right to make changes without notice to this manual and to any such product software firmware and or hardware OPEN SOURCE STATEMENT Certain software components included in Guardian products are subject to the GNU General Public License GPL and Lesser GNU General Public License LGPL open source or free ...

Page 3: ...tions 5 Install in accordance with the manufacturer s instructions 6 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 7 Only use attachments accessories specified by the manufacturer 8 Refer all servicing to qualified service personnel 9 Prior to installation consult local building and electrical code requirement...

Page 4: ... 1 Announcing the IP Address 19 12 5 2 Restore the Factory Default Settings 19 12 6 Adjust the Volume 19 13 Operation 20 13 1 LED Indicator 20 14 Specifications 21 15 Field Repairs 22 16 Replacement Parts 23 17 Warranty 24 18 Disclaimer 24 19 Warning 24 20 Service Telephone Number 24 21 Feedback 24 22 Guardian Product Return 25 23 Cleaning Tips for Guardian Telephones 26 24 Storage 26 Figures Figu...

Page 5: ... template are all available at www guardiantelecom com 2 Models Part Number Model Installation Call Button Configuration P6995 HDE 11 VoIP Recessed Single Emergency P6996 HDE 1100 VoIP Recessed Call button 12 digit keypad P6997 HDE 12 VoIP Wall Mount Single Emergency P6998 HDE 1200 VoIP Wall Mount Call button Emergency button 12 digit keypad 3 Accessories POE Injector Auxiliary Power Supply Contac...

Page 6: ...isability Act compliant label in Braille making it well suited for University and College campuses elevators parking facilities ATMs mass transit stations amusement parks senior citizen housing hospitals and medical centers or industrial parks All models have a relay contact that can energize an alerter camera or other security device when a call is made from the telephone The telephone may be pro...

Page 7: ...ect locate and launch the web based configuration screens Product self diagnostic testing available through web interface Network adjustable speaker volume and microphone sensitivity sets default levels User adjustable volume control on Handset PoE 802 3af enabled Powered over Ethernet or alternate power source Web Based User Interface allows remote setup of network product operations updates self...

Page 8: ...Guardian Telecom Installation and Operation HDE VoIP Series Telephones Page 8 Figure 2 Wiring ...

Page 9: ...Guardian Telecom Installation and Operation HDE VoIP Series Telephones Page 9 HDE 11 VoIP HDE 1100 VoIP Figure 3 HDE 11 VoIP HDE 1100 VoIP Features Figure 4 HDE 11 VoIP HDE 1100 VoIP Dimensions ...

Page 10: ... that the fittings or wiring will not interfere with the PCBA or any parts of the faceplate when it is installed Thread the bare end of the Network cable out of the enclosure through the gland and opening If using an alternate power supply bring the wiring through the opening and into the enclosure If the onboard relay is to be utilized bring the wiring through the opening and into the enclosure S...

Page 11: ...Guardian Telecom Installation and Operation HDE VoIP Series Telephones Page 11 Figure 5 HDE 11 VoIP HDE 1100 VoIP Mounting ...

Page 12: ...Guardian Telecom Installation and Operation HDE VoIP Series Telephones Page 12 Figure 6 HDE 12 VoIP HDE 1200 VoIP Features Figure 7 HDE 12 VoIP HDE 1200 VoIP Dimensions ...

Page 13: ...DE 12 VoIP HDE 1200 VoIP Dimensions Ensure mounting can support 7lbs 3kg and any additional foreseeable load Use the template provided or the enclosure itself to locate and drill holes for 8 or M4 mounting screws For convenience while connecting wiring the faceplate may be temporarily mounted inverted to either side of the enclosure Thread the bare end of the Network cable out of the enclosure thr...

Page 14: ...Guardian Telecom Installation and Operation HDE VoIP Series Telephones Page 14 Figure 8 HDE 12 VoIP HDE 1200 VoIP Mounting ...

Page 15: ...Facilitates hosting for the Autoprovisioning configuration file RTP RTP AVP Audio Video Profile Facilitates autoprovisioning configuration values on boot Audio Encodings PCMU G 711 mu law PCMA G 711 A law G722 1 Siren7 G722 2 AMR WB G729 1 G729J G729EV 11 Supported SIP Servers As a SIP device this product will operate with most IP PBX servers 12 HDE VoIP Telephones Wiring 12 1 Connections Figure 9...

Page 16: ...erminal Block Connections Warning The relay circuitry contains a non replaceable 250VAC 1A fuse If the fuse blows the board must be returned to Guardian or an approved service center for repair The Telephone relay activation time is selectable through the web interface on the Device Configuration Page The relay is controlled by DTMF tones generated from the phone to which the VoIP phone is connect...

Page 17: ...locations and functions Figure 10 Connector Locations Connector Function J1 PoE Network Connection RJ 45 J2 Hands free Microphone Interface LED Interface J3 Not used J4 JTAG Interface J5 Handset Reed Switch Interface J6 Speaker Interface J7 Keypad Interface J8 RS232 Port J9 Terminal Block see Figure 9 J10 Not used J11 Switch Pushbutton J12 ISP DIP Debug UART Table 1 Connector Functions ...

Page 18: ...square green Link light above the Ethernet port indicates that the network connection has been established see Figure 11 The Link light changes color to confirm the auto negotiated baud rate This light is yellow at 10 Mbps It is orange at 100 Mbps 12 4 1 Verify Network Activity The square yellow Activity light blinks when there is network activity Figure 11 Network Activity ...

Page 19: ...igned address or default to 10 10 10 10 if a DHCP server is not present Note Pressing and holding the RTFM switch for longer than five seconds will restore the telephone to the factory default settings 12 5 2 Restore the Factory Default Settings When troubleshooting configuration problems it is sometimes convenient to restore the device to a known state Note Each Telephone is delivered with factor...

Page 20: ...e EMERGENCY button The pre programmed telephone number automatically dials If the unit is equipped with an external signaling device option it will also activate The LED will indicate when a connection has been made A conversation can now take place TO CALL Press the PUSH TO CALL button wait for dial tone then dial the number If a speed dial extension was programmed in the phone will automatically...

Page 21: ...TED DIMENSIONS HDE 11 1100 VOIP H X W X D 12 0 305mm x 10 0 254mm x 3 0 77mm DIMENSIONS HDE 12 1200 VOIP H X W X D 10 5 267mm x 9 0 229mm x 3 6 91mm NET WEIGHT HDE 11 1100 VOIP 6 6LBS 3KG NET WEIGHT HDE 12 1200 VOIP 7LBS 3 2KG SHIPPING DIMENSIONS 16 x 10 5 x 9 5 242mm 407mm x 267mm SHIPPING WEIGHT 10 LBS 4 6KG MOUNTING HDE 11 1100 VOIP RECESSED MOUNTING HDE 12 1200 VOIP VERTICAL WALL WIRING ACCESS...

Page 22: ...uces the weather resistance of the set Tip Torque screws to 2 5 in lbs 0 28 Nm Ringer Speaker Replacement Unplug the speaker connector from the main board Remove the screws that hold the speaker cap to get access to the speaker Install the new speaker and gasket Reconnect the speaker connector to the main board Main Circuit Board Replacement Label any wiring attached to the circuit board Disconnec...

Page 23: ...sket Faceplate HDE11 1100 VoIP P006000 Switch Contact Block N O P006239 Faceplate HDE1100 VoIP P006345 Speaker 8 Ohm 5 Watt P006457 Housing Steel HDE 12 1200 VoIP P006458 Faceplate HDE12 Single Button Yellow P006459 Faceplate HDE1200 with Emergency Button Call Button and Keypad P006463 Gasket HDE12 HDE1200 VoIP P006482 Push Button Blue for HDE1100 VoIP and HDE1200 VoIP P007395 PCBA VoIP P007408 Mi...

Page 24: ...alling the product making adjustments and replacing components following the instructions in the product manual High voltages may be present in this product when connected to telephone wiring 20 Service Telephone Number 1 800 363 8010 Guardian Telecom provides a customer service telephone number which is toll free within North America If you need assistance when installing or operating this produc...

Page 25: ...ct Guardian Telecom to obtain authorization to return the product This can be done by completing an RMA form online at https www guardiantelecom com support rma or by calling the service telephone number given in this manual After providing information on the product the owner and the nature of the problem Guardian will issue a RMA number to be shown on documentation returned with the product In a...

Page 26: ...Isopropyl alcohol may be used applied with a cloth Avoid using alcohol on silicon based keypads since doing so may significantly degrade legibility Do not use furniture polishes waxes or plasticizer based cleaner Armor All etc Do not use lanolin aloe glycerin or other skin care type products Do not apply any solvent such as acetone mineral spirits etc Do not directly spray or immerse the handset 2...

Page 27: ...Guardian Telecom Installation and Operation HDE VoIP Series Telephones Page 27 Notes Model No Part No Serial No Date of Purchase ...

Page 28: ... Division of Circa Enterprises Inc Toll free 1 800 363 8010 Phone 403 258 3100 Fax 403 253 4967 www guardiantelecom com E mail sales guardiantelecom com Click to open message box Tough Trusted True Guardian Telecom 2019 ...

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