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WARRANTY – REGISTRATION
WARRANTY – TERMS AND CONDITIONS
If your product is within its warranty and has a fault that cannot be resolved from the troubleshooting section or online
support, please do the following :
• Contact the Gtech Customer Care team who will go through any troubleshooting with you to identify the fault.
• If your fault can be resolved by a replacement part, this will be sent to you free of charge.
• Following troubleshooting, if your product needs to be replaced, we will arrange collection of your faulty product for
inspection, and delivery of a replacement product free of charge.
Your product is guaranteed against material or manufacturing faults for 2 years from the date of purchase (or the delivery
date if this is later) subject to the following terms and conditions:
If you purchased directly from Gtech, your details are already registered and
your 2-year warranty will start automatically.
If you purchased from an authorised Gtech retailer, please register your
warranty within 3 months. You will need to provide proof of purchase to
support any claim(s) against your warranty.
Visit www.gtech.de.com/produktregistrieren to register your product and
ensure that we have all the information required to provide you with quick and
efficient support. You will need your product’s serial number.
WHAT ISN’T COVERED
SUMMARY
The guarantee becomes effective at the date of
purchase (or the date of delivery if this is later).
If a product is repaired or replaced during the
warranty period, the warranty period is not
started again.
• You must provide proof of delivery/purchase
before any work can be carried out on the
product. Without this proof, any work carried
out will be chargeable. Please keep your
receipt or delivery note.
• All work will be carried out by Gtech or its
authorised agents.
• Any parts which are replaced will become
the property of Gtech.
• The repair or replacement of your product
is under guarantee and will not extend the
period of guarantee.
• The guarantee provides benefits which are
additional to and do not affect your statutory
rights as a consumer.
Gtech does not guarantee the repair or replacement of a product as a
result of:
• Normal wear and tear (e.g. drive belt, brush bar, batteries)
• Use of consumables (e.g dust bags and cartridges)
• Accidental damage, faults caused by negligent use or lack of care and
maintenance, misuse, neglect, careless operation or handling of the
product which is not in accordance with operating manual.
• Blockages. Please refer to the operating manual for details of how to
unblock your product.
• Use of the product for anything other than the normal domestic
household purposes.
• Use of parts and accessories which are not Gtech genuine components.
• Faulty installation (except where installed by Gtech)
• If it is modified in any way.
• Repairs or alterations carried out by parties other than Gtech or its
authorised agents.
• Purchasing your product from an unofficial third party (i.e not from
Gtech or an official Gtech retailer.
• If you are in doubt as to what is covered by your guarantee, please
contact the Gtech Customer Care team. Email : support@gtech.
de.com
International orders are subject to a delivery charge for both faulty and
non faulty products.
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