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Visit www.gtech.co.uk/warrantyregistration to register your product to ensure that we have all
the information required to provide you with quick and efficient support.
You will need both your product’s serial codes.
If you purchased directly from Gtech your details are already registered and your 2 year warranty
will start automatically.
If you purchased from an authorised Gtech retailer, please register your warranty within 3 months and
you will need to provide proof of purchase to support any claim against your warranty.
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WARRANTY – REGISTRATION
If your product is within its warranty and has a fault that cannot be resolved from the
troubleshooting section or online support, please do the following:
• Contact our Gtech Customer Care Helpline on UK: 08000 308 794, who will go through any
troubleshooting with you to identify the fault.
• If your fault can be resolved by a replacement part, this will be sent to you free of charge.
• Following troubleshooting, if your product needs to be replaced, we will arrange collection of
your faulty product for inspection, and delivery of a replacement product free of charge.
Your product is guaranteed against material or manufacturing faults for 2 years from the date of
purchase (or the delivery date if this is later) subject to the following terms and conditions:
WHAT ISN’T COVERED
SUMMARY
The guarantee becomes effective at
the date of purchase (or the date of
delivery if this is later). If a product
is repaired or replaced during the
warranty period, the warranty period
is not started again.
• You must provide proof of delivery/
purchase before any work can be
carried out on the product. Without
this proof, any work carried out will be
chargeable. Please keep your receipt or
delivery note.
• All work will be carried out by Gtech or
its authorised agents.
• Any parts which are replaced will
become the property of Gtech.
• The repair or replacement of your
product is under guarantee and will not
extend the period of guarantee.
• The guarantee provides benefits which
are additional to and do not affect your
statutory rights as a consumer.
Gtech does not guarantee the repair or
replacement of a product as a result of:
• Normal wear and tear (e.g. drive belt, brush bar, batteries) .
• Use of consumables (e.g dust bags and cartridges)
• Accidental damage, faults caused by negligent use or lack of care
and maintenance, misuse, neglect, careless operation or handling of
the product which is not in accordance with operating manual.
• Blockages. Please refer to the operating manual for details of how to
unblock your product.
• Use of the product for anything other than the normal domestic
household purposes.
• Use of parts and accessories which are not Gtech genuine
components.
• Faulty installation (except where installed by Gtech)
• If it is modified in any way.
• Repairs or alterations carried out by parties other than Gtech or its
authorised agents.
• Purchasing your product from an unofficial third party (i.e not from
Gtech or an official Gtech retailer.
• If you are in doubt as to what is covered by your guarantee, please
call the Gtech Customer Care Helpline on UK: 08000 308 794
International orders are subject to a delivery charge for both faulty and
non faulty products.
WARRANTY – TERMS AND CONDITIONS
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