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Problem
Possible Cause
Suggested Correction
Misuse in “Channel setting > Channel Mode
of the fixture.
Choose the channel mode in “Channel setting >
Channel Mode” of the fixture as required by the
user
Malfunctioning of DMX cannon input/output
connectors. No input/output voltage to the
main control board of the fixture.
Troubleshooting the DMX XLR signal plate of
the fixture, replace the main control board of the
fixture.
The lamp does not
start when switch
is turned on
Normal end of lamp life.
Test the lamp in an adjacent fixture which is
known to be operating properly and then replace
as necessary
Whether the function of the relay board is
intact, whether the signal is normal or not.
Repair or replace.
Shorted leads between ballast and the lamp
Replace components as required.
Incorrect ballast output.
Check ballast output to determine if it conforms
to lamp requirements. If voltage and current do
not stabilize in five to ten minutes warm-up
time, ballast output is incorrect and adjustment
should be made. Check capacitor wiring, if
visibly available, to determine if capacitors are
properly
wired.
Incorrect triggers output.
Replace triggers.
The lamp is off
unexpected
The fixture is in sleep mode
Should the fixture is not in active use for
“standby time”, the sleep mode is enabled
automatically to make it more stable and safer,
sleep time can be customized.
Lamp has been operating: cool down time
insufficient.
Environmental conditions such as extreme
temperatures will have the fixture stop working,
the lamps will require a period of time to cool
and re-establish optimum starting conditions.
Restart time varies with the degree of
ventilation built into it, ambient temperature,
and draft conditions.
Overheat ballast resulting in premature failure
or damaged ballast.
The ballast incorporate internal automatic-
resetting thermal protection, which deactivates
the ballast should it overheat. Normal operation
resumes once the ballast has cooled sufficiently.
Burned-out or failing lamps, or high
temperatures in or around the fixture, can cause
