49/EN
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion,
replace your product with a new product instead of carrying out a repair. Where a
replacement is offered, this would normally be an identical model but when this is not
possible, a model of similar specification will be provided. The Manufacturer will cover the
costs and arrange for the delivery of the new product and for the return of the old product.
Any costs related to disconnecting the faulty product and installing the replacement product
will not be borne by the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new product will not come
with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these
hours may be possible at the sole discretion of the Manufacturer but cannot be guaranteed.
Whilst our Engineers will endeavour to minimize inconvenience and to meet requests for
specific timed appointments, this cannot be guaranteed. We will not be liable for delays or
if it is unable to carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by
this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for
the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with
your product.
• That your product has not been installed or operated in accordance with the User
Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an
invoice. The Manufacturer reserves the right to terminate the guarantee if you fail to pay
the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English
law and subject to the English Courts, save where you live in another part of the United
Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law
and the Irish courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford,
Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration number 02415578.
