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HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you
will need to have this documentation available should the product require attention under
guarantee.
Please take a few moments to complete the details below, as you will need this information
when you call us, or to use our online services. When you call us you may be required to
input your serial number into your telephone keypad. For help please visit grundig.co.uk/
support/model-finder
•
The product model number is printed on the Operating Instruction Booklet / User
guide
•
The product model and serial number is printed on the Rating Label affixed to the
appliance.
•
The Retailer (Purchased from) and Date of purchase will be printed on your
purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid proof of
purchase is required for requesting service under guarantee.
Model number Serial number Purchased from
Date of purchase
For service under guarantee or for product advice please call our Contact
centre
Before requesting service please check the troubleshooting guide in the Operating
Instructions booklet, as a charge may be levied where no fault is found, and even though
your product may still be under guarantee.
After arranging service the area around the product must be easily accessible to the
Engineer, without the need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe environment to carry
out any repairs.
Please have your Model number and Serial number available when you call us, as you
may be required to input your serial number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9920
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers
01 or 02, and are charged at the basic rate. Calls from landlines and mobiles are included
in free call packages but please check with your telephone service provider for exact call
charges.
Republic of Ireland:
01 691 0203
