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MSS RESETTING
An MSS Magellan only resets for three reasons:
1.
The software will reset if connection to the modems is lost for 10 seconds. If the
modems are not present when the power is applied the unit will not reset because the
connection was not available at power up. To trouble shoot this problem unplug the
modem from the router and power up the mss, if the resetting problem stops you know
the problem is Ethernet related. Ethernet cables can pick up noise from 110 VAC, they
should never be looped around a 110 VAC cord (because this makes an inductive
connection like a transformer and conducts a lot of 60 HZ noise.)
2.
When the power is turned off on the keypad the mss is reset by the software. This
allows the unit to clear its memory when the customer turns it off from the keypad.
3.
If the power is noisy or removed from the MSS it will reset. We have seen poor
connections in the blue power connectors cause reset problems. We have seen noisy
generators cause reset problems. The Magellan should be plugged into a clean source of
ac, i.e. a UPS, inverter, or a computer quality power filter.
By watching the 192.168.1.2/history.htm page before the reset occurs, you can normally
find out what is causing the reset. If there is an "error connecting to" statement it’s
probably Ethernet related. If you see a "keyboard power button pressed" it’s related to the
keypad or noise on the keypad wiring. If there is no indication, but it resets or if it resets
after a find button is pressed it is probably related to noisy power or a poor power
connection.
