5 OM-CFK-20
TROUBLESHOOTING
This unit is designed to operate smoothly and efficiently if properly maintained.
However, the following is a list of checks to make in the event of a problem. Wir-
ing diagrams are found at the end of this manual. When in doubt, turn unit off
and call for service at 888-994-7636. USE OF ANY REPLACEMENT PARTS OTHER
THAN THOSE SUPPLIED BY THE MANUFACTURER OR AN AUTHORIZED DISTRIBU-
TOR CAN CAUSE INJURY TO THE OPERATOR AND DAMAGE TO THE EQUIPMENT
AND WILL VOID ALL WARRANTIES.
SYMPTOM
PROCE-
DURE
PROCEDURE
Kettle will not
heat, and heating
indicator will not
come on.
User
a. That unit is firmly plugged into outlet.
b. That branch circuit is on. Check fuse or
circuit breaker for the outlet.
Authorized
Service Rep
Only
c. Probe may be open. Continuity should
measure 540 to 600 at room temperature.
d. The over-temperature switch may be faulty
or open. The switch should open at ± 195ºF.
e. Defective temperature controller.
f. Loose wire.
Kettle will not
heat, but heating
indicator comes on.
User
a. Check for proper water level. Fill as
necessary (See filling instructions).
Authorized
Service Rep
Only
b. Heating element may be open. Check for
continuity.
c. Loose wire.
Kettle exceeds set
temperature.
User
a. Temperature control setting.
b. Check for proper water level. Fill as
necessary (See filling instructions).
Authorized
Service Rep
Only
c. Probe not fully inserted into water jacket.
d. Probe type incorrect for controller (see
NOTE below).
e. Defective temperature controller.
Kettle does not get
hot enough.
User
a. Temperature control setting.
b. Check for proper water level. Fill as
necessary (See filling instructions).
Authorized
Service Rep
Only
c. Probe type incorrect for controller (see
NOTE below).
d. Check probe resistance.
e. Defective temperature controller.
Kettle heats but
motor will not run.
User
a. Fudge may be too thick. Lift agitator off
the top of the shaft and restart the motor. If
the shaft turns, the fudge is too thick. Add
water until the motor will turn.
Authorized
Service Rep
Only
b. Loose wire.
Motor will not run;
kettle does not heat.
User
a. Check that plug is firmly plugged into wall
outlet.
b. Check that branch circuit is on. Check
fuse or circuit breaker for the outlet. Other
equipment on the same circuit may cause
an overload.
Authorized
Service Rep
Only
c. Loose wire.
Motor circuit
breaker trips
frequently.
User
a. Fudge may be too thick. Lift agitator off
the top of the shaft and restart the motor. If
the shaft turns, the fudge is too thick. Add
water until the motor will turn.
Authorized
Service Rep
Only
b. Drive shaft bushing binding. Remove agitator.
Put two drops mineral oil on top of the shaft
on the inside of the white plastic bushing.
When you turn on the motor the bushing
should not rotate. If it does, replace it.
c. Start capacitor not wired correctly. Check
wiring diagram.
Kettle makes
grinding noise.
(Some amount of
noise is normal for
this kettle and does
not necessarily
indicate a problem)
Authorized
Service Rep
Only
a. Drive shaft coupling may be loose or
slipping.
b. Gear motor not properly secured, mounting
bolts loose.
c. Drive shaft bushing is binding.
WARRANTY
Congratulations on the purchase of your new Unified Brands equipment. We hope you
enjoy many years of reliable service in connection with the same. Please review all of
the important safety and operational information contained in the Operator’s Manual
for this equipment before it is placed in service. If you have any questions related to
equipment set up, operations, or service, please call 888-994-7636.
In addition, please review the sales terms and conditions set forth below.
*****IMPORTANT NOTICE*****
WARRANTIES, LIMITATIONS ON WARRANTIES, AND LIMITATION OF REMEDIES
The following Warranties, Limitation on Warranties, and Limitation of Remedies are
included in the terms of sale for this product. Please read this entire warranty and all
warranty modifications, disclaimers, and limitations of remedies set forth herein before
accepting or using this equipment or product. Customer acknowledges and accepts
the provisions of this notice by Customer’s acceptance and use of the product. If these
provisions are not acceptable and agreed to by Customer, then please return this
product in its unused condition to Unified Brands or a Unified Brands authorized dealer.
UNIFIED BRANDS warrants this product against defects in material and workmanship
under normal use and services for which this product was designed. This warranty
runs only to the original end user and is in lieu of any other liability for defects.
THE WARRANTIES EXPRESSED IN THESE TERMS AND CONDITIONS ARE IN PLACE
OF ANY AND ALL OTHER EXPRESS WARRANTIES (UNLESS SEPARATELY STATED IN
PRINTED MATERIAL PREPARED BY US DESCRIBING OUR EQUIPMENT) AND EXCLUDE
ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE; NOR ARE THERE
ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR
OTHERWISE. In no event shall UNIFIED BRANDS be liable for damages or delay or
for any consequential, special or contingent damages arising out of any breach of
our warranty, whether or not we have knowledge of specific needs or our employees
or agents have given any specific assurances. Anyone claiming that there has been
a breach of warranty by UNIFIED BRANDS must give us written notice within THIRTY
(30) days after discovery of the relevant defect or the right to assert such claim will
have been waived conclusively and provided further that any such claim must also be
asserted within the general warranty period for such equipment and/or parts.
UNIFIED BRANDS will not be liable for any expense incurred without our prior written
authorization for alterations made outside of our factory or for repairs which are
not performed by UNIFIED BRANDS authorized service departments using UNIFIED
BRANDS factory parts. Nor shall we be responsible for the performance of equipment
as to which any repairs, revisions or alterations have been made by others.
THE EXCLUSIVE REMEDY OF THE USER OR BUYER AND THE EXCLUSIVE LIABILITY OF
UNIFIED BRANDS OR ANY SELLER OF UNIFIED BRANDS PRODUCTS, FOR ANY AND ALL
CLAIMS, LOSSES, INJURIES, OR DAMAGES (INCLUDING CLAIMS BASED ON BREACH
OF WARRANTY, CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHERWISE)
RESULTING FROM OR ARISING OUT OF THE USE OF HANDLING OF THIS PRODUCT,
SHALL BE THE RETURN OF THE PURCHASE PRICE OR AN AMOUNT NOT TO EXCEED
THE ORIGINAL PURCHASE PRICE OF THE PRODUCT OR, AT THE ELECTION OF UNIFIED
BRANDS OR THE SELLER, THE REPLACEMENT OF THE PRODUCT.
https://unifiedbrands.net/
Groen-Warranty-Information
