Contact 1.800.667.7313 for assistance. Do not return to place of purchase.
page no.
11
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using ignitor
Wires or electrode covered with cooking residue.
Clean wire and/or electrode with rubbing alcohol.
Electrode and burners are wet.
Wipe dry with cloth.
Electrode cracked or broken - sparks at crack.
Replace electrode.
Wire loose or disconnected.
Reconnect wire or replace electrode/wire assembly
Wire is shorting (sparking) between ignitor and electrode.
Replace ignitor wire/electrode assembly
Bad ignitor.
Replace ignitor
Burner will not light with match
No gas flow.
Check if LP cylinder is empty. If LP cylinder is not empty, refer
to “Sudden drop in gas flow (reduced flame height). If empty,
replace or refill.
Coupling nut and regulator not fully connected.
Turning the coupling nut about one-half to three quarters
additional turn until solid stop. Tighten by hand only-do not use
tools.
Obstruction of gas flow.
Clear burner tubes. Check for bent or kinked hose.
Disengagement of burner to valve.
Reengage burner and valve.
Spider webs or insect nest in venturi.
Clean venturi.
Burner ports clogged or blocked.
Clean burner ports.
Sudden drop in gas flow or reduced flame height
Out of gas.
Check for gas in the LP cylinder
Excess flow safety device may have been activated.
Turn off knobs, wait 30 seconds and light grill. If flames are still
too low Reset the excessive flow safety device by turning off
knobs and LP cylinder valve. Disconnect regulator. Turn burner
control knobs to HIGH. Wait 1 minute. Turn burner control knobs
off. Reconnect regulator and leak check connections. Turn LP
cylinder valve on slowly, wait 30 seconds and then light grill.
Irregular flame pattern, flame does not run the full length
of burner.
Burner ports are clogged or blocked.
Clean burner ports.
Flame is yellow or orange.
New burner may have residual manufacturing oils.
Burn grill for 15 minutes with the lid closed
Spider webs or insect nest in venturi
Clean venturi.
Food residue, grease or seasoning salt on burner.
Clean burner.
Poor alignment of valve to burner venturi.
Assure burner venturi is properly engaged with valve
Flame blow out
High or gusting winds
Turn front of grill to face wind or increase flame height to HIGH
setting
Low on LP Gas
Replace or refill LP cylinder
Excess flow valve tripped
Refer to “Sudden drop in gas flow”
Flare-up
Grease buildup.
Clean grill.
Excess fat in meat.
Trim fat from meat before grilling.
Excessive cooking temperature.
Adjust (lower) temperature accordingly.
Persistent grease fire.
Grease trapped by food buildup around burner system
Turn knobs to OFF. Turn gas off at LP cylinder. Leave lid in
closed position and let fire burn out. After grill cools, remove
and clean all parts.
Flashback (fire in burner tube(s))
Burner and/or burner tubes are blocked
Clean burner and/or burner tubes
Inside of lid is peeling-like paint peeling
The lid is stainless steel, not paint.
Baked on grease buildup has turned to carbon and is flaking
off. Clean thoroughly.
