27
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
The mower does not
start.
The battery is not charged.
Charge the battery.
The switch is defective.
Replace the switch (call the toll free
helpline, at 1-855-345-3934.
Grass is jammed between the
deck and the blade.
Remove battery; check under the deck
for obstructions.
The battery is not fully inserted
in the mower.
Check the connection between the
battery and the mower. Make sure the
battery clicks into place.
Battery may require service or
replacement.
Call toll free helpline, at 1-855-345-3934
or replace battery.
The safety key is not inserted. Insert the safety key.
The mower cuts the
grass unevenly.
The lawn is rough or uneven.
Check the mowing area.
The cutting height is not set
properly.
Move the wheels to a higher setting.
The mower does not
mulch properly.
Wet grass clippings are
sticking to the underside of the
deck.
Wait until the grass dries before mowing.
The mulching plug is missing.
Install the mulching plug.
The mower is hard to
push.
The grass is too tall, or the
cutting height is too low.
Raise the cutting height.
The rear of the grass catcher
bag is dragging in thick grass.
Empty the grass clippings from the grass
catcher bag.
The mower is
excessively noisy and
vibrates.
The motor shaft is bent.
Stop the motor, and inspect for damage.
The blade is unbalanced.
Repair before restarting. If vibration
persists, call the toll free helpline 1-855-
345-3934.
