GreenPan Premiere XL Smokeless Grill & Griddle, User Manual, Page: 8 / 12

8
BEFORE RETURNING
YOUR GREENPAN
PRODUCT
If you are experiencing problems with your
GreenPan XL Smoke-less Grill & Griddle,
we suggest that you call GreenPan customer
service at 914-372-7777 before returning the
product. A representative can confirm whether
the product is under warranty and advise
on next steps. IMPORTANT: If the defective
product is to be serviced by someone other
than GreenPan’s authorized service, please
tell the servicer to call our consumer service
at 914-372-7777 to ensure that the problem
is properly diagnosed, the product is serviced
with the correct parts, and the product is still
under warranty.
TROUBLESHOOTING
The Start/Stop backlit is not illuminated and
display is blank – check the connection to the
wall outlet. If the unit is plugged in, the Start/
Stop backlit should be illuminated showing the
unit is plugged in. If the problem persists, try
using a different outlet.
Timer does not begin to countdown – Press the
Start/Stop button to start timer.
CLEANING &
MAINTENANCE
Before cleaning, always unplug your XL Smoke-
less Grill & Griddle and allow it to cool. Remove
and dispose of grease and fats that have
accumulated in the drip trays.
Press the plate release buttons to remove the
plates for cleaning. Make sure the cooking plates
have cooled completely before handling (at least
30 minutes). Cooking plates are dishwasher safe.
Do not scrape the cooking plates with metallic
objects like knives or forks and do not use a
scouring pad for cleaning. Doing so can damage
the plates’ ceramic nonstick coating.
If you’ve cooked seafood, wipe the cooking plate
with lemon juice to avoid transferring seafood
flavor to your next meal. The base, splash guard
and control panel can be wiped clean with a
soft, dry cloth. For tougher messes, dampen
cloth.
See below table for cleaning guidance.
Refrain from using scouring pads, powders,
or chemical detergents.
STORAGE
Ensure the XL Smoke-less Grill & Griddle is cool
and dry before storing. Wrap the power cord
around the cord wrap underneath the unit. Have
one set of plates assembled in the unit. Store the
unit either horizontally or vertically with the other
set of plates nearby.
Part Dishwasher &
Hand wash safe
Wipe with
damp cloth
Splash
Guard
Base
Interchangeable
Grill/
Griddle
Plates
Drip Trays