Gree GWH09MA-A3DNC5A Owner'S Manual Download Page 16

Troubleshooting

Do not repair the air conditioner yourself. Incorrect repairs may cause electric shock or fire, so please contact an
authorized service center for professional repair. You can save time and repair fees by going over the troubleshooting
tips below. 

Indoor unit is not delivering air

• In HEAT mode, when the temperature of 

indoor heat exchanger is very low, the air will 

stop blowing in order to prevent cool air from 

entering the room. (Within 3 min)

• In HEATmode, when the outdoor temperature 

is low or there is high humidity, frost will form 

on the outdoor heat exchanger, and the unit 

will automatically begin to defrost. The indoor 

unit will stop blowing air for 3-12 mins.  

During the defrosting process, water or vapor 

may be produced.

• In dehumidifying mode, sometimes the indoor 

fan will stop to keep the water from vaporizing

again and the temperature from rising. 

CAUTION

Problem

Troubleshooting

Moisture on air outlet ventMoisture on air outlet

vent

Water leakage in the room

Noise from indoor unit emitted.

Stop running and remove the plug.

• There is harsh sound during operation. 

• There are terrible odors during operation.

• Water is leaking into the room. 

• Air switch or protection switch often breaks. 

• Water or other liquid spilled into unit.

• There is an abnormal heat in power supply 

cord and power plug.

Immediately stop operating all units, remove the power
plug and contact the dealer in following situations.

• The sound of fan or compressor relay is 

switching on or off.

• When the defrosting function starts or stops, 

it will make noises. This is due to the refrige-

rant flowing in the reverse direction.

• The air humidity is on the high side.
• The condensated water over-flowed. 
• The indoor unit’s drainage pipe is loos.

• If the unit is running in conditions with high 

humidity for a long time, moisture will con-

densate on the air outlet grill and drip off.

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Summary of Contents for GWH09MA-A3DNC5A

Page 1: ...R S MANUAL MODELS GWH09MA A3DNC5A GWH12MB A3DNC5A 00493 25 04 11 Please read this owner s manual carefully before operating and keep it for reference Copyright Sunrise Tradex Corp 2011 WWW GREE CA St Mathieu de Beloeil Québec Canada 1 866 680 GREE ...

Page 2: ......

Page 3: ... operating the air conditioner This will decrease the air conditioning capacity Do not block the air intake or outlet vents on both the outdoor and indoor units This may decrease the air condi tioning capacity or cause a malfunction The power supply must use a special circuit with air switch protection and the proper capacity The unit turns on and off automatically based on your settings Frequentl...

Page 4: ......

Page 5: ...sends it outside will increase its heating capacity will decrease by outdoor ambient temperature So as the indoor ambient temperature increases so does the room heating capacity If the outdoor temperature decreases please use other heating ventilating equipment Defrosting When the outdoor temperature is low but the humidity is high and the unit has been running for a long period of time frost will...

Page 6: ......

Page 7: ...ch means that the setting has been entered successfully The first time it is turned on 12 00 is the default display time and the signal icon will be displayed When the signal icon is dis played it denotes the clock time When the symbol is not displayed it is the timer Press this button to display the indoor setting temperature or indoor ambient temperature When the indoor unit is first turned on i...

Page 8: ......

Page 9: ...current actual time Press this key once to begin setting the TIMER OFF times The setting method is the same as for TIMER ON Press this button to select Health On or Health Off Health On is the default when the unit is on Press this button once to turn on the I FEEL function I FEEL will be displayed After this function is activated the remote control will send the temperature to the main unit every...

Page 10: ......

Page 11: ...ement As show in figure 4 Attach the back cover of the wireless remote control As show in figure NOTE When changing the batteries do not use the old batteries This may cause the wireless remote control to malfunction If the wireless remote control will not be used for an exten ded period of time remove the batteries so the liquid won t leak and damage the wireless remote control The remote control...

Page 12: ......

Page 13: ...over a heat source or it may cause a fire or deformation Reinsert the filters Reinsert the filters in the direction indicated by the arrow then lower the surface panel and latch it 1 1 2 3 1 2 3 4 2 3 a b Check Before Use Maintain After Use Be sure that nothing obstructs the air outlet and intake vents Check that the ground wire is properly connected Check that the air conditioner batteries are wo...

Page 14: ......

Page 15: ...s the wiring loose Is the SET TEMP suitable Is the air inlet or outlet obstructed Are the air filters dirty Are the windows and doors closed Is the indoor fan speed set at low speed Is there any other heat source in your room The remote control may occasionally stop working when the air conditioner s functions are changed too frequently Remove the power plug and insert it again to restart the appl...

Page 16: ......

Page 17: ... 4 Use an installation location that is strong enough to withstand the full weight and vibration of the unit and that will not increase the noise 5 Be sure to leave enough space to allow access for routine maintenance The height of the installation location should be 250 mm or more from the floor 6 Select a place about 1m or more away from a TV set or any other electric appliances 7 Select a place...

Page 18: ......

Page 19: ...um permissible distances to adjacent structures Space to the ceiling Space to the wall Air inlet side Space to the wall Space to the wall Air outlet Space to the floor Space to the wall 15 cm above 250 cm above 3 0 0 c m a b o v e 15cm away 15cm away 30cm above 30cm above 50cm above 30cm above Note This is just the schematic plan please refer to the actual product ...

Page 20: ......

Page 21: ...en routing the wiring only 2 Cut off the tailings 1 and tailings 2 when routing both the wiring and piping or 1 2 3 2 Take out the piping from the body case wrap the piping s electric wire and water pipe with tape and put them th rough the piping hole As show in Fig 3 3 Hang the mounting slots of the indoor unit on the upper tabs of the rear panel and check that it is firm enough As show in Fig 4 ...

Page 22: ......

Page 23: ...on Has the refrigerant been tested for leakage It may cause insufficient cooling heating Is the heat insulation sufficient It may cause condensation and dripping Does the water drain well It may cause condensation and dripping Is the voltage in accordance with the rated voltage marked on the nameplate It may cause and electrical malfunction or damage the part Are the electrical wiring and piping c...

Page 24: ...healthy filter before cleaning and reinstall it after cleaning according to the installation instructions Note that silver ion filters cannot be cleaned with water while active carbon photocata lyst low temperature conversion LTC catalyst formaldehyde eliminator ca techin or mite killing fil ters can but do not brush or rub with hard objects Dry it in the shade or sun after cleaning but do not wip...

Page 25: ......

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