Troubleshooting
If you have problems with your cleaner, follow the troubleshooting steps below to restore performance.
Note: turn off the power before making any repairs.
Problem
Possible causes
Solution
Unable to clean garbage
The battery is low
Please recharge.
Impeller clogging
Turn off the cleaner and check the
impeller to remove the garbage.
If necessary, contact your dealer
for further instructions. Warning!
Before servicing the equipment,
make sure that the cleaner is
turned off.
Impeller damage
Please contact your dealer for
replacement.
The filter is full
Clean up the garbage from the filter
screen.
There is too much garbage in
the filter element
Clean the garbage of filter element.
Garbage flows out of the front
transparency
Anti pour blade damage
Replace the anti reverse flow
piece. Please contact your dealer
for replacement parts.
The garbage is too full
Clean the waste of filter screen and
filter element.
Rubbish is leaking out of the filter bag
The filter bag is damaged
Replace the filter bag. Please
contact your dealer for
replacement parts.
The handle / telescopic link cannot be
assembled correctly
V-clip damaged
Replace the v-clip. Please contact
your dealer for replacement parts.
On a fully charged battery,after
pressing the switch,the product
will not start and the device will
not light.
Battery damage.
Please contact the dealer to
replace the battery. Warning! Don’t
turn on the robot and replace the
battery yourself. This can cause
serious or fatal injury, so the
warranty will not be valid.
Power consumption too fast,
after starting the device,the lights
quickly jump from 3 bars until
they are exhausted.
When charging the product,the
indicator light will not be on (Make
sure the charger cable is properly and
completely connected to the external
adapter and cleaner).
Charger is damaged.
Contact the dealer for replacement.
Warning! Using the wrong external
adapter will result in damage to
the robot / battery and void the
warranty.
The indicator light 3 green bars
flashing all the time, cannot keep
3 green bars lighten at the same
time.(All 3 green bars lighten
indicate full charging)