GRASS VALLEY K2 FCP CONNECT -, Release Note, Page: 17 / 19

Solution Possible
Causes Issue
1. Save and zip up the Application and System log fi les, and email
them to Grass Valley support.
2. If there is a "Side by Side" (SxS) error, verify that all the versions
of the .NET Frameworks are current and updated.
To verify whether the server is con fi gured correctly, follow these steps: Either
the GV The
GV
1. On the Mac, start the Safari application.
Browse Browse
2. Navigate to
http://<server>/mediaframe/foundation.svc/domain
, where
<server> is the name of your server.
client or
the
Media
Frame client
displays
an error
message
3. If Safari displays
Unknown
, click on
View Source
. If your server
has been con fi gured correctly, you should see XML similar to the
following displayed:
<?xml version="1.0" encoding="utf-8" ?>
- <URI
server
might
have
been
con
fi gured
incorrectly.
instead
of
Status:
online .
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<Url Domain="DEFAULTDOMAIN" Device="" Location=""
AssetId="" />
<Type Category="MediaFrame" Format="domain" />
<State>Unknown</State>
</URI>
4. If Safari does not display
Unknown
with similar XML, there is an
issue with the MediaFrame server con fi guration. For more
information on con fi guring the server, refer to the Aurora Browse
Installation and Con fi guration Guide.
5. If Safari does display
Unknown
with similar XML, there is an issue
with the GV Browse Client. Take a screen shot of the GV Browse
application and contact your Grass Valley customer support.
22 December 2010 K2 FCP Connect Version 2.0.0 Release Notes 17
Troubleshooting