User Instructions
& W
a
rranty
22
10
Warranty
10.1 The Grant Cylinder
Warranty
Dear Customer
You are now the proud owner of a
Grant Cylinder from Grant Engineering
(IRL) Ltd, which has been designed to
give you years of reliable, trouble free
operation.
Grant Engineering (IRL) Ltd guarantees
all electrical and mechanical
components supplied with the cylinder
for a period of one year from the date
of purchase. In addition, the stainless
steel used in the manufacture of the
cylinder is guaranteed for a period of
twenty five years with the manufacturing
process of the cylinder guaranteed for
one years from the date of purchase,
provided that the cylinder is installed in
full accordance with the installation
instructions provided and the system is
serviced after twelve months operation.
(see Terms and Conditions).
Breakdown during the
Manufacturer’s Warranty
If your Grant Cylinder should fail during
the first year, you must contact Grant
Engineering (IRL) Ltd, who will arrange
for the repair under the terms of their
Warranty, providing that the system has
been correctly installed and
commissioned, and the fault is not due
to misuse, or the failure of any external
components not supplied by Grant IRL
Ltd (e.g. pipework, etc.).
In the first Instance:
Contact your installer or commissioning
engineer to ensure that the fault does
not lie with the system or any other
components, or any incorrect setting of
the system controls.
If a Fault is Found:
Ask your installer to contact Grant
Engineering (IRL) Ltd, Service
Department on 057 9120089 who will
arrange for a qualified service engineer
to attend to the fault.
Free of Charge Repairs:
During the first year no charge for parts
or labour will be made providing that
the Cylinder has been installed and
commissioned correctly in accordance
with the manufacturer’s instructions and
serviced at twelve month intervals.
Proof of ‘purchase’ date must be
provided upon request.
Chargeable Repairs:
A charge will be made if the cause of
the breakdown is due to any of the
following:
•
Faults caused by the plumbing or
heating system, external electrics
and external components.
•
The Grant Cylinder has not been
commissioned, or serviced in
accordance with the installation
and servicing manual.
•
The system has been installed for
over one year.
Terms of Manufacturer’s Guarantee
1. The Grant Cylinder guarantee starts
from the date of purchase.
2. All electrical and mechanical
components supplied with the
Grant Cylinder are guaranteed for a
period of one year. The stainless
steel used in the manufacture of the
cylinder is guaranteed for a period
of twenty five years with the
manufacturing process of the
cylinder guaranteed for one year.
4. The Grant Cylinder must be installed
by a competent/licensed installer
and in accordance with the Codes of
Practice and Regulations in force at
the time of the installation.
5. The Grant Cylinder and its
components must not have been
modified or tampered with.
6. The installation must be serviced
every twelve months as per the
installation instructions. (Receipts
should be kept as proof).
7. The Grant Cylinder must be
connected to a mains water
supply (installations utilising a
private water supply are not
covered by this guarantee).
8. Breakdown/failure due to lime-scale
will not be covered by this
guarantee.
9. The Grant Cylinder must not be
sited in a location where it may be
subjected to frost.
10. All claims under this guarantee
must be made to Grant Engineering
(IRL) Ltd prior to any work being
undertaken. Proof of purchase and
date of installation must be
provided on request. Invoices for
call out/repair work by any third
party will not be accepted unless
previously authorised by Grant
Engineering (IRL) Ltd.
11. This guarantee is transferable
providing the installation is serviced
prior to the dwelling’s new owners
taking up residence. Grant
Engineering (IRL) Ltd must be
informed of the new owner’s details.
12. Grant Engineering (IRL) Ltd will
endeavour to provide prompt service
in the unlikely event of a problem
occurring, but cannot be held
responsible for any consequence of
delay however caused.
13. This guarantee applies to Grant
Cylinders installed in the Republic of
Ireland and Northern Ireland.
Provision of in-warranty cover
elsewhere is subject to agreement
with Grant Engineering (IRL) Ltd.
