Grandstream Networks UCM6510, User Manual

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UCM6510 IP PBX User Manual
Version 1.0.20.31
Figure 198: Call Queue Switchboard
The table below gives a brief description for the main menus:
Table 95: Switchboard Parameters
There are three different privilege levels for Call Queue management from the switchboard: Super Admin,
Queue Chairman, and Queue Agent.

Super Admin - Default admin of the UCM. Call queue privileges include being able to view and edit all
queue agents, monitor and execute actions for incoming and ongoing calls for each extension in
Switchboard, and generate Call Queue reports to track performance.
Waiting
This menu shows the current waiting calls along with the caller id and the option
to hang-up call by pressing on the button.
Proceeding
Shows the current established calls along with the caller id and the callee (agent)
as well as the option to hang-up, transfer, add conference or barge-in the call.
Agents
Displays the list of agents in the queue and the extension status (idle, ringing, in
use or unavailable) along with some basic call statistics and agent’s mode (static
or dynamic).
Note: the dashboard will show the number of calls (answered and abandoned) of
each agent. For dynamic agents, it will count the number of calls starting from the
last login time.