Troubleshooting
Please check the troubleshooting procedure before requesting a repair. If the problem
persists, please contact Agile Shop at (
).
PROBLEM
CAUSE
SOLUTION
General Failure
Please plug and unplug from the power source. (Do this a few times).
Please wait at least one minute before you again plug the device to the
power source.
If the problem persists after doing this, contact us at: [email protected]
Please provide your number and broadband product/s.
No ringer sound
Ethernet cable is
disconnected.
AC adapter is
disconnected.
Did you change the volume
settings?
Did you change the
settings on the display?
Please check the connection of the
Ethernet cable.
Please check the connection of the
AC adapter.
Please adjust the volume on the
volume button.
Revert the changed settings.
Disconnect the Ethernet cable (reboot).
Call is interrupted
by noise
Are there any abnormalities
in the network
environment?
Please check your network
environment.
Initialization Method
Initialization method will erase all existing data in your device. You must set all the required
information to start initializing your service again.
1.
Note the
MAC address
(000B8200XXXX) found at the back of the device.
2.
Press the
Menu
button. Pressing
↑↓ buttons
several times will display
Reset.
3.
Change the letter in MAC address to its corresponding numerical value. Enter the
equivalent number.
0-‐9: Leave it unchanged.
A : 22
B : 222
C : 2222
D : 33
E : 333
F : 3333
EXAMPLE
: If the
MAC address
is 000B8200E395, its equivalent will be 0002228200333395.
4.
After that, Press Menu button. The phone device will restart and the phone will initialize.
For more information on features and settings, please check
http://www.agile.ne.jp/support /
Inquiries by telephone and email:
Send to:
Telephone number: 636-‐ 5-‐150603
Weekdays: 10:00 -‐ 19:00