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46

Troubleshooting

1. Why

HDMI over IP console

or

Maintaintool

cannot find any devices?

•

Check the Windows Firewall.

Taking Windows 7 as an example: Click

Start

menu, go to

Control Panel

>

System and Security

>

Windows Firewall

>

Allowed Programs

,

highlight

Configuration tool for HDMI over IP

, check

Home/Work

(Private)

and

Public

.

l

Check the IP address and subnet mask of your computer. The network

segment for IP address is 169.254.

x.x

and the subnet mask is

255.255.0.0, the computer and TX/RX should be in the same network

segment. For more information, see Setting a Static IP on Your

Computer.

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Summary of Contents for N363

Page 1: ...Version V1 0 1 User Manual N363 N373 N383 H 264 encoder and decoder PDF pdfFactory Pro www fineprint cn...

Page 2: ...prevent risk of electric shock or fire hazard due to overheating do not obstruct the unit s ventilation openings with newspapers tablecloths curtains and similar items 4 Do not install near any heat...

Page 3: ...N383 11 Panel 13 N363 13 N373 N383 14 Typical Application 15 One Encoder to One Decoder 15 One Encoder to Multiple Decoders 16 Multiple Encoders to Multiple Decoders 16 Video Wall Function 17 Viewing...

Page 4: ...indow Introduction 27 Matrix Setting Introduction 29 Creating the Scene Window 31 Scene Area Window Instruction 31 Setting a Matrix 33 Configuration Files Management 38 Logs 40 Upgrading the Devices 4...

Page 5: ...sed on the sink EDID High performance signal processing scales and optimizes video input signals to obtain the intended viewing effects Encoding controls can also adjust bit rate and quality N363 expa...

Page 6: ...resolutions and refresh rates up to 1080p 60 and output resolutions from 480p to 1920x1200 scaled based on the sink EDID When receiving two or more IP streams up to 16 IP streams it supports streamin...

Page 7: ...g effects l Auto input format detection to provide the appropriate decoding and signal processing l Encoding bit rate is selectable from 1K 40Mbps l Supports TCP IP Telnet UDP IGMP and H 264 l Support...

Page 8: ...mission system supporting seamless switching l Supports streaming resolutions and refresh rates up to 480p 60 l Supports output resolutions from 480p up to 1920x1200 based on the sink EDID l Supports...

Page 9: ...7 l Uses with the IP control box TK N006 000 for matrix control and management via LAN PDF pdfFactory Pro www fineprint cn...

Page 10: ...73 1 x Power cable 1 x Power adapter 1 x Phoenix male connector 3 5 mm 3 pins 1 x Phoenix male connector 3 5 mm 5 pins 2 x Mounting ear N383 1 x N383 1 x Power cable 1 x Power adapter 1 x Phoenix male...

Page 11: ...DC Signal 5 volts p p TTL Data Rate 1K 40Mbps configurable Maximum Distance 100 meters Video Format Supported Input HDMI 480i 480p 576i 576p 720p 1080i 1080p Output HDMI VGA Follow the sink s EDID Eth...

Page 12: ...l HDMI equipped displays or VGA equipped displays l Industry standard CAT5e 6 cables or above l HDMI cables and VGA cables l A 10 100Base T Ethernet switch or above General Case Dimensions W x H x D...

Page 13: ...atts Input Video Signal 1 2 volts p p Input DDC Signal 5 volts p p TTL Maximum Distance 100 meters Video Format Supported Input Ethernet 1080p 60 for N373 480p 60 for N383 Output HDMI Follow the sink...

Page 14: ...rce devices l HDMI equipped displays and audio receivers l Industry standard CAT5e 6 cables or above l HDMI cables l A 10 100Base T Ethernet switch or above General Case Dimensions W x H x D l 390 mm...

Page 15: ...to a source device via an HDMI cable 2 HDMI OUT Connects to a sink via an HDMI cable 3 VGA OUT Connects to a sink via a VGA cable 4 LAN port Connects to a 10 100Base T Ethernet switch with a CAT5e 6...

Page 16: ...73 N383 are linked to each other Flashing N363 and N373 N383 are not linked to each other Rear Panel 1 2 8 9 3 4 5 6 7 ID Name Description 1 GND Grounding 2 Power Connects to a 12V 2A DC power supply...

Page 17: ...cts to an IR emitter cable 8 IO IN Reserved ports 9 Relay Reserved ports Typical Application One Encoder to One Decoder If an encoder N363 and a decoder N373 N383 are used you can enjoy the full scree...

Page 18: ...the N373 N383 Multiple Encoders to Multiple Decoders If multiple encoders N363 and decoders N373 N383 are used you can l Enjoy the full screen viewing effects in the display device connected to the N...

Page 19: ...Number of N363 linked Viewing effects on the screen N383 1 1 complete picture filling the entire screen 2 4 4 complete pictures filling the entire screen 5 9 9 complete pictures filling the entire sc...

Page 20: ...18 One N363 Linked Two N363s Linked PDF pdfFactory Pro www fineprint cn...

Page 21: ...cable 3 Connect a HDMI sink to the N383 via a HDMI cable 4 Connect a computer N363 N373 N383 to a 10 100Base T Ethernet switch via CAT5e 6 cables 5 Connect the devices to the power supplies and start...

Page 22: ...rewall to allow this software to communicate on your network Note The operation system must be Windows XP or a later version Setting a Static IP on Your Computer Before using the control software make...

Page 23: ...otocol Version 4 TCP IPv4 3 Select Use the following IP address after configuring the following settings in the provided example and then click OK IP address 169 254 2 5 Subnet mask 255 255 0 0 PDF pd...

Page 24: ...methods Method 1 You can configure the firewall in the Windows Firewall panel on your computer For more information see HDIP Product FAQ Method 2 You can also configure the firewall when starting the...

Page 25: ...ble click HDMIoverIPConsole exe to launch the control software Note If Windows Security Alert window is displayed see Configuring Your Operating System Firewall for solutions 2 Select EX363 EX373 EX38...

Page 26: ...progress 4 When the search is completed the discovered devices are displayed in the device list window The devices will show active green circles Note l If the TX and RX devices have been set before...

Page 27: ...ble describes how to set the device parameters Item Description Config Configure the device parameters such as device name alias IP address settings Auto DHCP Static TX input Not supported Update Upda...

Page 28: ...and click Search to display them again Reset EDID Not supported Restart Restart a single or more devices that have been searched and listed below in the Devices list This operation may take a few seco...

Page 29: ...that contains a maximum of 80 characters Auto IP distribution modes Indicates a mode in which the device is assigned an IP address automatically DHCP Indicates a mode in which the device is assigned a...

Page 30: ...closes this dialog box Cancel Cancels current settings and closes this dialog box Apply Saves current settings and applies them to the device without closing this dialog box Note If any changes are ma...

Page 31: ...settings to the connected devices Applied automatically Option Indicates that settings are applied immediately after you configure the intersection between TX and RX Status Icons Indicates that the ma...

Page 32: ...nfiguration layout for example set Name to 3 x 3 and Size to 3 x 3 3 Click OK Note To modify the current configuration layout click Modify on the tool bar Scene Area Window Instruction You can right c...

Page 33: ...cells in the Scene area Remove All Remove all the devices in the Scene area Combine Not supported Split Not supported Video Wall Properties Not supported Turn OSD On Not supported Turn OSD Off Not su...

Page 34: ...oftware to control and manage all the connected devices in a network This section takes a 2 x 2 matrix as an example Preparations l Four encoder N363s l Two decoder N373s l Two decoder N383s l One 10...

Page 35: ...s to the switch with four CAT5 6 cables 5 Connect your computer to the switch with a CAT5e 6 cable 6 Power on all the devices Note If the switch doesn t support PoE function connect the N373s and N383...

Page 36: ...34 2 Click Create to create a 2 x 2 configuration scene 3 Click OK 2 x 2 configuration scene is created as shown below PDF pdfFactory Pro www fineprint cn...

Page 37: ...section between TX and RX in different cells in the Scene area 1 Right click the first cell choose Change RX and then RX383 1 2 Right click the first cell choose Change TX and then EX363 1 PDF pdfFact...

Page 38: ...ve steps to select EX363 2 EX363 3 EX363 4 for EX383 to configure the intersection between TX and RX in the first cell And click Apply to make the changes to TX and RX take effective PDF pdfFactory Pr...

Page 39: ...le N363 the display will show a complete picture filling the screen as that connected to N373 l After 2 x 2 matrix is created you can change TX and RX using the control software to enjoy different vie...

Page 40: ...erwise errors may be encountered during program running Export or Import the Configuration File On the home screen of the control software you can l Click Export on the tool bar to save the current de...

Page 41: ...39 Logs The logs have recorded the software operation and device communication information which can be used for troubleshooting PDF pdfFactory Pro www fineprint cn...

Page 42: ...grade N363 N373 and N383 Warning Do not turn off the devices during the upgrading process Otherwise it may cause damage to the devices 1 Connect a computer to the N363 N373 N383 or connect all of them...

Page 43: ...41 4 Click Search to detect and display the devices in the Devices list 5 Upgrade a N363 1 Click a N363 in the Devices list to display the device system dialog box PDF pdfFactory Pro www fineprint cn...

Page 44: ...42 2 Click Upgrade tab PDF pdfFactory Pro www fineprint cn...

Page 45: ...43 3 Click Open for Encoder 4 Select the bin file for the N363 PDF pdfFactory Pro www fineprint cn...

Page 46: ...44 5 Click Open for UpgradeAgent to select a compression file from the directory 6 Click Start to run the upgrading It may take a few seconds PDF pdfFactory Pro www fineprint cn...

Page 47: ...45 Note When the upgrade is complete the device will reboot to make the operations take effect 6 The rest devices can be updated in the same way PDF pdfFactory Pro www fineprint cn...

Page 48: ...Firewall Allowed Programs highlight Configuration tool for HDMI over IP check Home Work Private and Public l Check the IP address and subnet mask of your computer The network segment for IP address i...

Page 49: ...exceptions exist link TX and RX using the control software on your computer l Check that the resolutions of the source devices TX supports input resolutions 480i 480p 576i 576p 720p 1080i 1080p l Chec...

Page 50: ...that described in these operating instructions Refer all other servicing to authorized servicing personnel 3 Replacement parts When parts need replacing ensure the service uses parts specified by the...

Page 51: ...iod there will be no charge for labor During the Parts warranty period there will be no charge for parts You must mail in your product during the warranty period This Limited Warranty is extended only...

Page 52: ...t or arising out of any breach of this warranty As examples this excludes damages for lost time cost of having someone remove or re install an installed unit if applicable travel to and from the servi...

Page 53: ...DID Extended Display Identification Data HDCP High bandwidth Digital Content Protection HDMI High Definition Multimedia Interface IR Infra red LAN Local Area Networks OSD On Screen Display PoE Power o...

Page 54: ...o Ltd Address B 301 Science and Technology Building Phase11 1057 Nanhai Rd Nanshan District Shenzhen P P China Tel 86 755 21620566 Fax 86 755 21620564 Post Code 518067 www grandbeing biz PDF pdfFactor...

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