10
TROUBLE
SHOOTING W
ARRANTY AND
SERVICE
TROUBLE SHOOTING
In the unlikely event that you experience a problem with your device, please take
a couple of minutes to check these possible causes prior to contacting customer
support.
WARRANTY & SERVICE
This Limited Warranty is for one full year from the date of purchase. It is
applicable to the original purchaser only and is not transferable to a third party
user. Repair or replacement of defective parts is solely at the seller’s discretion.
In the event that repair isn’t possible, the seller will replace the product/part. If
the cash value of the product or component returned.
Product defects not covered under the Warranty provisions include normal wear
and damage incurred from use or accidental negligence, misuse of instruction
is not liable for any incidental or consequential damages incurred by such
circumstances.
For Customer Service or Questions, Please call: 888-552-0033
www.gourmia.com
11
DISPOSAL OF THE DEVICE
PROTECTION OF THE ENVIRONMENT
At the end of the life of your product, it should go to a specially adapted
waste-recycling center.
ENVIRONMENT PROTECTION FIRST
1. The symbol on the product or on its packaging indicates that this
product may not be treated as household waste. Instead it should be handed
over to the applicable. Collection point for the recycling of electrical and
electronic equipment.
2. By ensuring this product is disposed of correctly, you will help prevent
potential negative consequences for the environment and human health, which
could otherwise be caused by inappropriate waste handling of this product .For
more detailed information about the recycling of this product, Please contact
your local council office or your household waste disposal service.
IF THERE IS NO EVIDENT DAMAGE TO YOUR KETTLE
• The kettle does not work or stops before coming to the boil:
Check that your kettle is properly connected.
• The kettle has been switched on without water or an accumulation of scale has caused
the automatic shut-off to activate
Allow the kettle to cool and fill it with water. Descale first if scale has accumulated.
Switch it on: the kettle should start working again after about 15 minutes.
• The water tastes like plastic:
Generally, this happens when the kettle is new.
Discard the water from the first few boilings. If the problem persists, fill the kettle to
maximum and add two teaspoons of bicarbonate of soda. Bring to the boil and
de-scale the water. Rinse out the kettle.
IF YOUR KETTLE HAS BEEN DROPPED, IF IT LEAKS OR IF THERE IS VISIBLE DAMAGE TO THE
POWER CORD, THE PLUG OR THE BASE OF THE KETTLE
• Do not attempt to dismantle the kettle in any way.
• Return your kettle to authorized service center, only they are authorized to make repairs.
• See the guarantee conditions and list of centers in the booklet supplied with your kettle.
The type and serial number are shown on the bottom of your kettle. This guarantee
covers manufacturing defects. Any breakage or damage resulting from failure to comply
with the instructions for use voids the guarantee.
• Gourmia reserves the right to modify the characteristics or components of its kettles at
any time in the interests of the consumer.
• If the supply cord is damaged, it must be replaced by the manufacturer or authorized
service center.
