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GoSense Rango, Manual

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Chapter 5: Warranty & Regulation 

 

One-year Limited Warranty Summary 

 

GoSense warrants Rango and its accessories against any material and manufacturing defects for 
two years from the date of original purchase. GoSense does not guarantee Rango against normal 
wear  and  tear,  damage  caused  by  accident  or  misuse.  To  have  your  device  repaired,  it  is 
recommended to contact GoSense by email at 

[email protected]

 

 
 

EU Statement of Compliance 

 

GoSense states that Rango complies with the essential requirements of the EU. 
 
The GoSense company holds trademark "Rango" and "GoSense" in France and abroad. 
 
 

Terms of use 

 
Use 
 
Your  RANGO  must  be  used  in  accordance  with  these  terms  of  use.  GOSENSE  can  not  be  held 
responsible for any use that does not comply with these terms of use. 
 
Attention: at full sound power, prolonged use of RANGO can damage the user's ear. The sound 
level should be set reasonably and in consideration of your personal situation. 
 
 
Warning 
 
Your  RANGO  is  an  electronic  device  for  walking  assistance  for  people  with  and  without 
disabilities. For a proper use, RANGO must first be tested and controlled in a closed and familiar 
environment before being used in an outdoor or unknown environment. GOSENSE recommends 
2  hours  of  practice  in  a  known  environment,  safe  and  closed  before  testing  outside  or  in  an 
unknown environment. GOSENSE recommends that you can be accompanied by a sighted person 
for your first use in an unfamiliar environment, until you have complete control of your RANGO 
which can take up to 3 days in daily use.  
 
RANGO is a walking aid that can not be used as a substitute for the caution of the user adapted 
to his personal situation. 
 
Your RANGO will warn you of the main objects present in the immediate environment of your 
cane, from 0 meter to 1.50 meters in front of you. RANGO is not able to detect the holes or small 
obstacles as well as soft obstacles. GOSENSE can not guarantee that RANGO will detect all types 
of obstacles in all situations. You must therefore remain fully aware of your environment and 

Summary of Contents for Rango

Page 1: ...Rango Manual ...

Page 2: ...11 Charging battery life 12 Understanding audios feedbacks 13 Chapter 2 Your Rango daily 14 Using the cane with Rango 14 Maintenance cleaning 14 Important safety information 14 Technical specifications 14 Chapter 3 Frequently asked questions 16 Chapter 4 How to get help 19 Forum 19 Online Tutorials 19 Trainings 19 Chapter 5 Warranty Regulation 20 One year Limited Warranty Summary 20 EU Statement o...

Page 3: ...dings it is recommended to use extra auricular earphones like the Aidrives earphones of GoSense To operate Rango must be connected to your smartphone Download the dedicated mobile application Rango on the App Store or the Google Play Store It is recommended to type Rango GoSense in the search field of the app store to find the application more easily If you have an iPhone you can otherwise click o...

Page 4: ...from head to toe shoulder width and the second project was to make Rango a product easy to use by all limiting as much as possible the sound feedbacks Thus in its first version Rango will alert only immediate obstacles that enter the shortened detection zone to 1 50 meters in front of you In testing phases we realized that the white cane only detects obstacles at ground level and not those at heig...

Page 5: ... to 2 50 meters Thus in the more advanced versions of Rango you will discover what is a fluid path That is to say a journey without your white cane shocking itself with an obstacle or that you do not hit or rub at these same obstacles All these Rango functional upgrades will be offered free of charge These updates will be made through your dedicated mobile application Rango To make an appointment ...

Page 6: ...apter 1 Getting started Contents of the box The box must contain the following items If any of these items are missing or damaged please contact your dealer 1 Rango 2 USB Micro USB cable 3 AC USB charger ...

Page 7: ...ng connector By manipulating Rango you will also notice on the face of the top of the product the presence of three ultrasonic sensors they are not buttons and on the bottom of the product a connector with four contacts present next to the LED which will serve for a future charging stand not delivered with Rango ...

Page 8: ...outward force of the product must be exerted Then place your Rango on the handle of your white cane Close the grip If this is difficult make sure that the clamping screw is unscrewed as far as possible If necessary also think about sliding Rango down your grip At closing you will hear a clip or feel a notch click ...

Page 9: ...ll attached to your cane remember to tighten the screw grip with the help of a coin Check that Rango does not move If so Rango is in place While on the move place your thumb on the main button and your index finger on Rango s side ...

Page 10: ...with your phone Getting Started with Rango Step 1 Put on your headphones Step 2 Connect the headphones to your phone check that your phone s volume is at maximum or close to maximum Step 3 Launch the Rango application Step 4 Lock your phone and put it in your pocket Step 5 Turn on Rango Step 6 Test Rango in a secure environment outdoors Place yourself in front of a wall then move forward by sweepi...

Page 11: ... and standby of Rango To turn off Rango simply press and hold down the button at the bottom of your thumb zone the biggest button You hear a set of beeps from Rango and the message Rango is shutting down in your headphones You know then that Rango is off A standby mode is also integrated with Rango It engages automatically when you bring your cane up The standby mode is a mode that allows Rango to...

Page 12: ...e in displacement and Rango will stay on the lookout The other situation is that if you put down Rango cane folded or not then Rango immediately goes into standby mode If it is disconnected from the phone then after 4 minutes Rango will turn off by itself You can check your battery level yourself through the thumb zone and the validation button big bottom button A voice then indicates you several ...

Page 13: ...our mobile application by going into your settings Sounds coming from the phone Rango is connected to your smartphone and has its own mobile app Your smartphone manages the sound interface of Rango Thus your phone transmits via your headphones the obstacle warning sound but also vocalized information on your location time battery level Rango and your various features also accessible through the 4 ...

Page 14: ...ease be informed that if they come to break it is possible to change them You will soon be able to order a repair kit on our website www gosense com Important safety information Obstacle detection Although we make a point of honor to create a full protection we can not guarantee that Rango will detect all obstacles in all situations At times Rango can for example be disturbed by the ground harshne...

Page 15: ...You can use Rango in an environment from 20 C to 45 C degrees Celsius In this or that you may damage the battery capacity In other words your battery will not power your device if expected for a given charge You can recharge your Rango in an environment ranging from 0 C to 45 C degrees Celsius You can store Rango in an environment from 20 C to 30 C degrees Celsius If you use Rango in a very cold e...

Page 16: ... tests which were very conclusive However it can happen that your Rango is damaged after a violent shock A repair kit will soon be available on our website www gosense com in ecommerce Is Rango waterproof Is it resistant to rain Rango complies with the protection rating IP 64 which is fully protected against dust and splashing water from all directions Does Rango work indoors Rango has been design...

Page 17: ...be offered regularly to improve the performance of your Rango Why use sound feedbacks rather than vibration The vibration feedbacks can be difficult to perceive especially when wearing gloves Understanding the different vibrations is often laborious and requires more difficult learning In addition the information they can transmit is limited At GoSense we decided to reuse our instinctive ability t...

Page 18: ...hnically if you perform a sweeping motion and you hold Rango in front of you it is possible but not very ergonomic Will I be able to customize my sound and voice feedbacks Yes this will be possible thanks to upcoming updates So in the settings of your Rango mobile app we will let you choose from a family of warning sounds for obstacles You can also customize your information transmitted by voice ...

Page 19: ...nd on its functionalities then we carry out together a simple test in interior facing a wall Secondly a week after using Rango every day we recontact you by mail or phone to see if all is well To make an appointment we invite you to contact us at the following email address training gosense com If necessary a complementary training offered at 50 per hour is also possible We estimate a training tim...

Page 20: ...rsonal situation Warning Your RANGO is an electronic device for walking assistance for people with and without disabilities For a proper use RANGO must first be tested and controlled in a closed and familiar environment before being used in an outdoor or unknown environment GOSENSE recommends 2 hours of practice in a known environment safe and closed before testing outside or in an unknown environ...

Page 21: ...led with care it contains sensitive electronic components that can be damaged if dropped burned pierced crushed or comes in contact with liquid If you suspect that your RANGO or battery may be damaged stop using your RANGO In case of damage do not try to repair your RANGO yourself but contact the company GOSENSE on the site http www gosense com Some accessories in your RANGO may be a choking hazar...

Page 22: ...ttery life may be shortened if stored or used outside these temperature ranges Avoid exposing your RANGO to sudden changes in temperature or humidity The above symbol means that in accordance with local laws and regulations you must dispose of your product and or battery separately from household waste When this product is no longer usable take it to a waste collection center approved by the local...

Page 23: ... this case he can choose between the resolution of the sale or a reduction of the selling price in accordance with Article 1644 of the French Civil Code Article L211 4 of the French Consumer Code The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery He also responds to any lack of conformity resulting from...

Page 24: ...have given a lower price had he known them Article 1648 paragraph 1 of the French Civil Code The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the defect General provisions No RANGO reseller or any other person other than GOSENSE is authorized to modify these If a stipulation herein is considered invalid or unwritten the remainder ...

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