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Help and Advice
Frequently asked question
What you can do
The picture or sound keeps breaking up. There are several possible causes of this
type of problem.
• Your signal may be weak, you may
have an old, low performance or
damaged aerial, or the cable between
your aerial and TV may be damaged.
Check for any obvious damage to the
aerial and cables and make sure that
the connectors are properly fitted. If
this does not work, get a professional
to check the installation – your aerial
may provide a better signal if it is
moved somewhere else.
• Please remember that older aerials
and indoor aerials aren’t as effective
as new outdoor and roof aerials. Or,
try using a signal amplifier or booster
to improve the reception. Check the
digital TV coverage in your area. For
more information about digital TV
reception, please visit www.freeview.
co.uk.
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