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What to do

Make sure that the microphone 
and headphone sockets have 
been connected to the correct 
ports.

If using the Y adapter, make 
sure that the connections are 
the right way round.

Adjust the volume using the 
control wheel. 

Check that the volume is not 
turned down on your PC or 
games console.

No sound.

4

Microphone not working.

Make sure that the microphone 
and headphone sockets have 
been connected to the correct 
ports.

Make sure if the Mic control is 
on.

If using the Y adapter, make 
sure that the connections are 
the right way round.

Troubleshooting

Problem

Headphone lights not 
working.

Make sure that the USB 
connector is connected to your 
PC or games console.

Voice can’t be heard 
clearly.

Make sure that the microphone 
arm has been rotated 
downwards.

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