Troubleshooting
“The dog has no immediate reaction to the Dog Silencer Pro.”
Please keep in mind that the Dog Silencer Pro is a training device. Some dogs may take longer to learn to associate the Dog Silencer
Pro’s sounds with their barking. While some dogs can be trained in a matter of hours or days, other dogs may take up to 2-3 weeks.
“This isn’t reducing the dog’s barking”
or
“The dog reacted to the Dog Silencer Pro at first, but now seems to ignore it.”
•
This usually means that the Bark Sensitivity Dial has not been setup correctly, causing the unit to activate too frequently or not
often enough.
This will confuse the dog and have a negative impact on his training. Readjust the bark sensitivity as detailed in
Step 3 of the “Getting Started” section.
•
Did you start using the Dog Silencer Pro less than a week ago? If so, give it more time to train the dog.
•
The battery may be low. If you are running the unit on battery, try replacing it.
•
Make sure the unit is activating properly. Press the button on the Remote Control or otherwise trigger the unit. You should see
the green light blink if using the “Ultra” setting. In the “Audio” setting you will see both the red and green lights turn on.
•
Verify that the Power Switch is either set to “Ultra” or “Audio” and not in the “Off” position.
•
If possible, try moving the unit closer to the dog.
•
To further troubleshoot, contact our Customer Care Department at 800-657-8214.
“The dog is barking MORE than before I started using the Dog Silencer Pro.”
This is actually a good sign and is a common stage in the training process. This means that the dog is hearing the sound and certainly
does not like it! This should last for a few days to a week or so. After this step, the dog learns to associate the sound with his barking.
“Is the Dog Silencer Pro legal to use on my neighbor’s dog?”
The Dog Silencer Pro falls within the accepted limits for residential ultrasonic sound levels in most cities/counties. There may be
additional restrictions within certain commercial zones. Please check with your local business authority for more information.
“Can I use the Dog Silencer Pro with a puppy?”
We do not recommend using the Dog Silencer Pro with puppies under 1 year old. Please consult your veterinarian before using.
“My remote doesn’t work anymore”
Your remote probably needs a new battery. The remote uses a 23A, 12V battery (L1028). Call us or visit the Dog Silencer Pro page at
www.ultimatebarkcontrol.com
to order a replacement. To install the battery, unscrew the two small screws on the back of the remote to
remove the cover. Replace when done.
“The Dog Silencer Pro is emitting sound randomly or continuously.”
•
The Bark Sensitivity Dial may be set too high, causing the unit to be triggered by sounds other than barking. Try turning it
down by following Step 3 in the “Getting Started” section.
•
The battery may be low. A low battery may cause the unit to act erratically. Try replacing the battery.
•
If the unit is connected to the AC Adapter, unplug it and try using a battery instead. If the problem disappears, the AC Adapter
may not be working correctly. Please contact us to arrange for an AC Adapter replacement.
•
To further troubleshoot, contact our Customer Care Department at 800-657-8214.
Returns & Warranties
Don't worry, we've got you covered! Your Dog Silencer Pro™ purchase is backed by our 45 Day Money Back Guarantee and 1 Year
Manufacturer's Warranty.
If you bought your Dog Silencer Pro™ from a retail location, please contact the store directly for return details. If instead your purchase
was made through Good Life, please visit
www.goodlifecompany.com/returns
or contact us using the information below for full details.
Toll Free:
1-800-657-8214
Outside US:
1-541-245-4488
Website:
www.goodlifecompany.com
Email:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
FCC ID: ZJ8UP1730
