22
TROUBLESHOOTING
- SYMPTOMS & POSSIBLE CAUSE AND CORRECTIONS
Turn appliance OFF and allow to cool before servicing. Only
a qualified service person should service and repair heater.
1. When ignitor button is pressed, there is no spark at
ODS/pilot.
a. Ignitor electrode positioned wrong - Replace pilot.
b. Ignitor electrode is broken - Replace pilot.
c. Ignitor electrode not connected to ignitor cable -
Reconnect ignitor cable.
d. Ignitor cable pinched or wet - Keep ignitor cable dry.
Free ignitor cable if pinched by any metal or tubing.
e. Broken ignitor cable - Replace ignitor cable.
f. Bad piezo ignitor - Replace piezo ignitor.
2. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray,
glues, etc. - Ventilate room. Stop using odor causing
products while heater is running.
b. Gas leak - Locate and correct all leaks.
3. Appliance shuts off during use. (Pilot goes out.)
a. Not enough fresh air is available for ODS/pilot to
operate - Open window and/or door for ventilation.
b. Low line pressure - Contact local gas company.
c. ODS/pilot is partially clogged - Clean ODS/pilot.
d. Defective thermocouple - Replace pilot.
4. Appliance shuts off during use. (Pilot stays on.)
a. Low line pressure - Check line pressure to the valve.
5. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
6. When ignitor button is pressed there is a spark at ODS/
pilot, but no ignition.
a. Gas supply turned off or manual shutoff valve closed
- Turn on gas supply or open manual shutoff valve.
b. Control knob not in PILOT position.
c. Control knob not pressed in while in PILOT position -
Press in control knob while in PILOT position.
d. Air in gas line when installed - Continue holding down
control/knob. Repeat igniting operation until air is
removed.
e. ODS/pilot is clogged - Replace ODS/pilot assembly
or get it serviced.
f. Gas regulator setting is not correct - Replace gas
regulator.
7. ODS/pilot lights but flame goers out when control knob is
released.
a. Control knob not fully pressed in - Press in control
knob fully.
b. Control knob not pressed in long enough - After ODS/
pilot lights, keep control knob pressed in 30 seconds.
c. Manual Shutoff valve not fully open - Fully open
manual shutoff valve.
d. Thermocouple connection loose at control valve
- Hand tighten until snug, then tighten 1/4 turn
more.
e. Pilot flame not touching thermocouple, which
allows thermocouple to cool, causing pilot flame
to go out. This problem could be caused by
either low gas pressure or dirty or partially
clogged ODS/pilot - Contact local gas company.
8. Burner does not light after ODS/pilot is lit.
a. Burner orifice clogged - Clean burner or replace
main burner orifice.
b. Burner orifice diameter is too small - Replace
burner orifice.
c. Inlet gas pressure is too low - Contact qualified
service program.
9. If burning at main burner orifice occurs (a loud,
roaring blow torch noise.)
a. You must turn off burner assembly and contact a
qualified service person.
b. Manifold pressure is too low - Contact local gas
company.
c. Burner orifice clogged - Clean burner or replace
burner orifice.
10. Logs appear to smoke after initial operation.
a. Vapors from paint or curing process or logs -
Problem will stop after a few hours of operation.
Run the logs with the damper open if you have
one, or open a window for the first few hours.
Log heater is intended to be smokeless. Turn
OFF heater and call qualified service person.
11. Appliance produces a whistling noise when main
burner is lit.
a. Turning control knob to HIGH position when
main burner is cold - Turn control knob to LOW
position and let warm up for a minute.
b. Air in gas line - Operate burner until air is removed
from line. Have gas line checked by local gas
company.
c. Dirty or partially clogged burner orifice - Clean
burner or replace burner orifice.
12. No gas to pilot.
a. LP-regulator shut down due to inlet pressure too
high - Verify LP tank regulator is installed and set
at 11” to 13” w.c. Replace valve on heater.
