TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE REASON
POSSIBLE SOLUTION
Unit will not
operate
Batteries flat
Charge unit
Dead battery (battery won't hold
charge)
Have batteries replaced by
service technician
Contacts between the unit and
the charging stand are dirty
Wipe and clean dirt from
contacts after unplugging
vacuum
No power in electrical outlet
supplying charger
Check fuse or breaker. Replace
fuse/reset breaker
Unit will not pick
up, or suction is
weak
Dust cup container is full
Empty dust cup container
Dust cup filter needs cleaning or
replacement
Remove dust cup filter and
check for object(s) in air duct
and remove. Clean or replace
dust cup filter
Unit needs recharging
Charge unit
Dust escaping
from unit
Dust cup container is full
Empty dust cup container
Dust cup filter is not installed
correctly
Review dust cup filter
installation instructions
Puncture or hole in dust cup
filter
Replace dust cup filter
SUPPORT AND TECHNICAL ADVICE
North Shore City, Auckland, New Zealand
Monday – Friday 8am-5pm
Phone: 0800 232 633
Website: www.goldair.co.nz
MAINTENANCE (Continued)
Removing Batteries
•
Batteries must only be removed if you are disposing of the unit. Do not
attempt to change the batteries yourself, this must be completed by a
qualified electrical technician.
•
If you are disposing of the unit, slide out the battery door from the bottom of the
appliance and remove the batteries.
To do so, cut or break the wires that are
soldered to the batteries in order to eliminate only the batteries. Please dispose of
your old batteries in an environmentally friendly way.
•
Wash your hands after removing the batteries.
•
Make sure that children do not come into contact with the batteries.
