Karmel King
Model No. 2620D, 2621D, 2630D, 2631D
Digital
2620DT, 2621DT, 2630DT, 2631DT
Page 15
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Troubleshooting
Issue
Possible Cause
Solution
Kettle Does Not Heat
A.
Power to Unit
A.
Make sure the unit lead-in cord is plugged in.
B.
15 AMP Fuse
B.
Check the condition of the 15 AMP fuse. Replace if
required, if fuse trips again, contact qualified
service personnel for inspection/repair before
going any further.
C.
Kettle Heat/Motor Switch
C.
Have qualified service personnel check the voltage
to and from the Heat/Motor Switch; if switch is
defective, replace it.
D.
Control
D.
A defective sensor lead will cause the kettle not to
heat. Have qualified service personnel check for
good connections from the kettle to the control.
Indicator Lights ON or OFF at
incorrect time.
A.
Control Indicator Lights
(Reference Controls and
Their Functions section for
indicator light descriptions.)
A.
D Models
- The Heat Indicator Light and the Buzzer
Indicator Light should NOT be on at the same time.
Contact qualified service personnel for
inspection/repair.
DT Models
– If the Buzzer Indicator Light goes out
and the pre-alarm is not sounding, contact qualified
service personnel for inspection/ repair.
Error Code on Digital Display
A.
Digital display error code
or
A.
Have qualified service personnel check the RTD
resistance value (should read approx. 110 ohms at
room temperature); also check for shorts or opens.
If RTD resistance value is OK and there are no
shorts or opens, then replace digital
temperature control.
Kettle Agitator Does Not
Turn
A.
Kettle Agitator Shaft/Motor
Shaft
A.
If the kettle agitator shaft is not rotating,
DO NOT
use. Have qualified service personnel
inspect/repair as needed.
Long Cooking Cycles
A.
Heating Element
A.
One of the heating elements in the kettle may be
burned out. This would result in the kettle never
reaching the proper operating temperature.
Contact qualified service personnel for
inspection/repair.
B.
Low Voltage
B.
Unit is designed to make approximately 3 batches
per hour when operated at full voltage. To get unit
warmed up, the first batch usually takes about 5
minutes longer. If machine is operated on low
voltage, the kettle will not reach the proper
operating temperature causing longer cooking
cycles.
208 V units need 197 V minimum.
240 V units need 228 V minimum.
Long Cooking Cycles
C.
Inadequate Supply Lines
C.
Inadequately sized electrical supply lines, in
addition to being a fire hazard, would also prevent
the kettle from reaching the proper operating
temperature. Check with a qualified electrician.
