background image

 

 
 

 

 

- 13 - 

A:

 Our system will automatically detect your location but the service will not 

be accessible if you are not located in North America. 

 

11.

 

Q: 

How  do  I  add  an  additional  number  with  a  different  area  code  to  my 

account? 

A:

  Call  our  customer  service  for  additional  information  regarding  cost  and 

area codes available. 

 

12.

 

Q: 

What area codes do you offer? 

A:

  For  the  time  being  we  offer  US  and  Canadian  area  codes.  In  the  near 

future, we will also offer European and Middle Eastern area codes. 

 

13.

 

Q: 

How will I be charged for call forwarding feature? 

A:

  When  you  forward  your  telephone  number  to  another phone  number  you 

will  be  charged  according  to  the  rate  of  the  forwarded  phone  number. 
Remember  that  if  you  forward  your  phone  to  a  GL  Phone  number,  it  is 
absolutely free. 

 

14.

 

Q: 

Can I turn my call waiting off? 

A:

 Yes. Enter *78# to deactivate the service. 

 

15.

 

Q: 

How can I find the rates and area codes for international calls? 

A:

 Go to

 

www.GLipfone.com

 

and click on “Rates”.

 

 

16.

 

Q: 

Can I talk to other GL Phone subscribers for free? 

A:

 Yes, talking with other GL Phone subscribers is absolutely free. 

 

17.

 

Q: 

Can I use the GL Phone overseas? 

A:

  Yes,  the  GL  Phone  works  wherever  there  is  an  Internet  connection 

available. 

 

18.

 

Q: 

How do I access my voicemail account from my GL Phone?  

A:

  

 Dial *4 

 Enter your password (your temporary password is the last 4 digits of 

your GL Phone number) 

 

 Follow the instructions 

 

19.

 

Q: 

How do I set up my voicemail account? 

A:

 Please refer to Chapter 7 of this manual. 

  

20.

 

Q: 

How do voicemail email attachments work?  

A:

 When you receive a voice message, an email will automatically be sent to 

your  email  account  containing  a  .wav  file.  This  file  can  then  be  played 
using any audio player on your computer. 

 

21.

 

Q: 

How long will the phone ring before a call is forwarded to Voicemail?  

A:

 The phone will ring for 30 seconds. 

 

22.

 

Q: 

Why are all my calls going to voicemail?  

Summary of Contents for GL386

Page 1: ...GL386 Adapter User Manual is available in other languages at www GLipfone com...

Page 2: ......

Page 3: ...Chapter 4 Making Phone calls 6 Chapter 5 911 Registration 7 Chapter 6 Star Command Services and Messages 9 Chapter 7 Using Voicemail 11 Chapter 8 Frequently Asked Questions 12 Gold Line Group 180 West...

Page 4: ...over telephone lines It is a voice over IP VoIP telephone service that converts voice into IP packets and vice versa Because it is VoIP telephone calls are very cost effective and can be made from wh...

Page 5: ...port It allows you to connect a second telephone or fax machine to the Phone Adapter using an RJ 11 telephone cable not included LAN This port allows you to connect the Phone Adapter to your router o...

Page 6: ...ne adapter Telephone Or Fax Figure 3 1 Using a telephone cable connect your telephone or FAX machine to the PHONE 1 port of the Phone Adapter If you have a second GL account then connect another telep...

Page 7: ...wer adapter to the DC 5V port on the back panel of the Phone Adapter Connect the other end to a standard electrical outlet Figure 6 Figure 6 4 The phone LED button will be frequently lit in red when t...

Page 8: ...is configured Firmware Upgrading Red light flashes every 2 seconds Device Malfunctions Red light steady on GREEN LED mostly indicates normal working status Message Waiting Indication Green light flash...

Page 9: ...code city code telephone number PSTN Pass Through Life Line When GL 386 is out of power the RJ 11 line jack on the GL 386 side will function as a pass through jack The user will be able to use the ana...

Page 10: ...ion We contract a third party to use the address of your registered location to determine the nearest emergency response centre They then forward your call to a general number at that centre When the...

Page 11: ...d information including but not limited to the EXACT LOCATION of the Customer is provided to the 911 router and that failure to do as such may significantly increase the response time for the emergenc...

Page 12: ...Credit Balance Announcement is ON or OFF Activate or deactivate announcement of credit balance at the start of each call 52 42 Activate Duration Announcement Send All Calls To Voicemail is ON or OFF A...

Page 13: ...ntered before telephone number 67 1 area code number 67 011 country code number Call Id Block per call Call waiting is ON or OFF Alerts of incoming calls and allows switching between calls 78 68 Call...

Page 14: ...Exit Enter the extension 2 Forward without prepending 1 Prepend the msg Date Time Announcement 0 New msgs 1 Old msgs 2 Work msgs 3 Family msgs 4 Friend msgs Exit 1 Current folder 2 Change folder 3 Ad...

Page 15: ...rnet connection is re established or when power is restored 5 Q Will my VPN Virtual Private Network work over the PC port of GL Phone A Yes VPN is fully compatible with GL Phone PC port 6 Q Does GL Ph...

Page 16: ...vate the service 15 Q How can I find the rates and area codes for international calls A Go to www GLipfone com and click on Rates 16 Q Can I talk to other GL Phone subscribers for free A Yes talking w...

Page 17: ...al 25 Q Why are all my forwarded calls going to my GL Voicemail A Your account has insufficient funds Call customer service or go to www GLipfone com to recharge your account 26 Q How many voicemail m...

Page 18: ...Notes...

Page 19: ......

Page 20: ......

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