1.3.2 Keys of Smartscooter®
Smartscooter® can be divided into 2 major groups: "Mechanical Key Models" and "Keyless
Models". Depending on the specific model, your Smartscooter® will be equipped with different
types of "keys" for powering on / off, locking / unlocking, and opening the under seat
compartment.
In addition to the traditionally recognized “mechanical keys”, some more advanced and
anti-theft devices such as "iQ System® Smart Key", "iQ System® Smart Keycard" and
"Smartphone with Gogoro® App" are also provided.
Mechanical key models
●
These models can only use traditional mechanical keys, and cannot use wireless,
contactless methods to power on / off.
Keyless models
●
These models can use contactless methods including iQ System® Smart Key (a round
key fob), iQ System® Smart Keycard (a credit card sized plastic card), and Gogoro®
App. (The compatibility may vary depending on the model year of Smartscooter®)
Gogoro S1 / 1 series support iQ System® Smart Keycard starting from model year 2020.
Gogoro S2 / 2 series keyless models support iQ System® Smart Keycard starting from model
year 2020.
Gogoro S3 / 3 / VIVA / VIVA MIX / VIVA XL all keyless models support iQ System® Smart
Keycard.
All keyless models regardless of model year support iQ System® Smart Key (key fob).
Although the mechanical key models cannot use the Gogoro® App for some operations like
powering on / off, or open the under seat compartment, they can still use other convenient
functions of the Gogoro® App and enjoy smart services that keep up-to-date.
Each Smartscooter® is equipped with two "keys" (key fob, card or mechanical key). Please
place the one you don't use frequently where you can get it. If you accidentally lock the key or
smartphone in the under seat compartment, or accidentally lose or damage the key, you can
still use the other.
If you accidentally lock the key or smartphone in the under seat compartment, or the key is
accidentally lost or damaged, and you cannot obtain another key, please contact the Gogoro
customer service center to move your Smartscooter® to the nearest service center, and let
Gogoro authorized technician help you.
If your Smartscooter® comes with iQ System® Smart Keycard as standard, you can still
purchase iQ System® Smart Key (key fob) as additional. Please contact Gogoro service center.
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