Troubleshooting
GoBone wheels fall off during play
GoBone’s wheels will not fall off during normal dog play when properly attached.
Click to watch
GoBone Assembly & Charging Video
and follow these steps to properly assemble your
GoBone.
1. SLIDE the fully charged core into the shell. Make sure the Quick Release Button on the
core locks into place in she shell.
2. SLIDE one wheel on each side of the core.
3. PRESS the inside of each wheel with your thumb to lock into place.
4. SQUEEZE the wheels together until you hear the wheels click to secure.
5. PULL on both wheels to make sure they are on securely attached.
GoBone stops moving during Auto Play
In Auto Play mode, GoBone moves for 10 minutes and sleeps for 20 minutes to give your
dog enough time to rest. It'll repeat this pattern every 30 minutes for up to 8 hours.
My dog is afraid of GoBone
Every dog has a unique personality. That's why it can take anywhere from a few seconds to a few
weeks for your pup to bond with their GoBone. Read on for our tips and tricks on how to convince
your dog that GoBone is safe and interesting.
1. Run Bonding Mode in the GoBone App
2. Interact with GoBone yourself so that your dog understands that it's ok to play with it. Give
your dog treats to reward them for positive behaviors.
3. Keep GoBone still until your dog is comfortable with it. Then slowly introduce motion with
the smartphone app.
4. Add food or treats to GoBone
5. Attach a piece of cloth to the white part of the shell so that GoBone drags it behind when
moving
6. Is there a toy that your dog absolutely loves? Try putting it near GoBone to get them to
play with both. You may also want to try putting GoBone near your dog's food tray while
they eat.
Frequently Asked Questions
How long does the battery last?
GoBone’s battery lasts up to 8 hours in Auto Play Mode and approximately 30 minutes in
Freestyle Mode.
Can I control my GoBone remotely?
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