Frequently asked questions
Issue
Probable cause
Troubleshooting
No response
1.The socket is useless.
2.There is a collective problem
with the device.
3.The product is locked.
1.Change a useful socket
2.Check all connectors
and reconnect them if
it’s
necessary.
3.Touch and hold
for
3 seconds to unlock.
Stops working
suddenly or stops
working during an
operation
1.Shuts down automatically
as it reaches the maximum
working time.
2.There is a collective
problem with the device.
3.There is a strong
interference source nearby.
1.Re-start the function.
2. Check all connectors
and reconnect them if
it’s
necessary.
3. check around and
move the interference
source away.
Wireless charging
does not work
1.The cellphone does not
have wireless charging
function.
2. It isn't placed on the
correct wireless charging
area
3.The wireless charging
receiver is useless
1.Connect a wireless
charging receiver to your
cellphone.
2.Move your cellphone
un
til your cellphone’s
wireless charging
receiving module is
aligned with the logo
3.Change a useful
wireless charging
receiver.
Summary of Contents for E201 Q-CUP
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