Product Type
Warranty
CP40 & CP50 Radio
5 Years
Accessories
1 Year
Drawing No: 51259-6 Part No: 311117
August 2022
GME Pty Ltd.
17 Gibbon Road, Winston Hills NSW 2153, Australia
gmecommercial.com.
au
GME WARRANTY AGAINST DEFECTS
This warranty against defects is given by GME Pty Ltd ACN 000 346 814
(We, us, our or GME).
Our contact details are set out in clause 2.7. This warranty statement
only applies to products purchased in Australia. Please contact your local
GME distributor for products sold outside of Australia.
1. Consumer guarantees:
1.1 Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
1.2 To the extent we are able, we exclude all other conditions,
warranties and obligations which would otherwise be implied.
2. Warranty against defects:
2.1 This Warranty is in addition to and does not limit, exclude or
restrict your rights under the Competition and Consumer Act 2010
(Australia) or any other mandatory protection laws that may apply.
2.2 We warrant our goods to be free from defects in materials and
workmanship for the warranty period (see warranty table) from
the date of original sale (or another period we agree to in writing).
Subject to our obligations under clause 1.2, we will at our option,
either repair or replace goods which we are satisfied are defective.
We warrant any replacement parts for the remainder of the period
of warranty for the goods into which they are incorporated.
2.3 To the extent permitted by law, our sole liability for breach of a
condition, warranty or other obligation implied by law is limited.
(a) In the case of goods we supply, to any one of the following as we
decide –
(i) The replacement of the goods or the supply of equivalent goods.
(ii) The repair of the goods.
(iii) The cost of repairing the goods or of acquiring equivalent goods.
(b) In the case of services we supply, to any one of the following as
we decide –
(i) The supplying of the services again
(ii) The cost of having the services supplied again.
2.4 For repairs outside the warranty period, we warrant our repairs to
be free from defects in materials and workmanship for three months
from the date of the original repair. We agree to re-repair or replace
(at our option) any materials or workmanship which we are satisfied
are defective.
2.5 We warrant that we will perform services with reasonable care and
skill and agree to investigate any complaint regarding our services
made in good faith. If we are satisfied that the complaint is justified,
and as our sole liability to you under this warranty (to the extent
permitted at law), we agree to supply those services again at no
extra charge to you.
2.6 To make a warranty claim you must before the end of the applicable
warranty period (see warranty table), at your own cost, return the
goods you allege are defective, provide written details of the defect,
and give us an original or copy of the sales invoice or some other
evidence showing details of the transaction.
Before returning any goods you will be required to follow the available
options:
Contact our Customer Support Team on 1300 463 463 or techsupport@
gme.net.au.
A customer support team member will troubleshoot and validate if your
product is faulty.
If so, they will email you a product RMA (Return Material Authorisation).
Products that are authorised to be returned to GME must include the
following:
RMA form (Return Material Authorisation)
A copy of your proof of purchase, the faulty product, including all
accessories
2.7 Send your claim to:
New Zealand
GME Communications (NZ) Limited
Unit A, 11 Echelon Place, East Tamaki
Auckland 2013, New Zealand
T: (09) 274 0955 | F: (09) 274 0959
E: [email protected]
RMA Request: [email protected]
Australia
GME Pty Ltd
17 Gibbon Rd, Winston Hills
NSW 2153, Australia
T: (02) 8867 6000 | F: (02) 8867 6199
E: [email protected]
RMA Request: [email protected]
2.8 If we determine that your goods are defective, we will pay for
the cost of returning the repaired or replaced goods to you, and
reimburse you for your reasonable expenses of sending your
warranty claim to us.
3. What this warranty does not cover:
3.1 This warranty will not apply in relation to:
(a) Goods modified or altered in any way.
(b) Defects and damage caused by use with non GME products.
(c) Repairs performed other than by our authorised representative.
(d) Defects or damage resulting from misuse, accident, impact or
neglect.
(e) Goods improperly installed or used in a manner contrary to the
relevant instruction manual; or
(f) Goods where the serial number has been removed or made
illegible.
4. Warranty period:
4.1 We provide the following warranty on GME and Commercial
products. No repair or replacement during the warranty period will
renew or extend the warranty period past the period from original
date of purchase.
