GMC Sierra 2008, Owner'S Manual, Page: 549 / 578

informal dispute resolution program prior to filling out a
court action, use of the program is free of charge
and your case will generally be heard within 40 days.
If you do not agree with the decision given in your case,
you may reject it and proceed with any other venue
for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
STEP THREE — Canadian Owners: In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps One
and Two, General Motors of Canada Limited wants
you to be aware of its participation in a no-charge
Mediation/Arbitration Program. General Motors of
Canada Limited has committed to binding arbitration
of owner disputes involving factory-related vehicle
service claims. The program provides for the review of
the facts involved by an impartial third party arbiter,
and may include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you file your
complaint to the final decision, should be completed in
approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
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