
GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-9955936) - 2017 - crc - 7/5/16
Customer Information
391
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 391
Offices . . . . . . . . . . . . . . . . . . . . . . 393
Telephone (TTY) Users . . . . . 394
Online Owner Center . . . . . . . . . 394
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 395
Program . . . . . . . . . . . . . . . . . . . . 395
Appointments . . . . . . . . . . . . . . . 397
Program . . . . . . . . . . . . . . . . . . . . 397
Collision Damage Repair . . . . . 398
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 400
Statement . . . . . . . . . . . . . . . . . . . 401
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 401
the Canadian
Government . . . . . . . . . . . . . . . . . 402
General Motors . . . . . . . . . . . . . 402
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 402
Event Data Recorders . . . . . . . . 403
OnStar
. . . . . . . . . . . . . . . . . . . . . . 403
Infotainment System . . . . . . . . . . 404
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be