Black plate (1,1)
GMC Savana Owner Manual - 2013 - 2nd Edition - 9/25/12
Customer Information
13-1
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . 13-1
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-5
Program . . . . . . . . . . . . . . . . . . . . 13-5
Appointments . . . . . . . . . . . . . . 13-7
Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications
Ordering Information . . . . . . 13-11
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . 13-12
the Canadian
Government . . . . . . . . . . . . . . . 13-13
General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording . . . . 13-13
OnStar
. . . . . . . . . . . . . . . . . . . . 13-14
Navigation System . . . . . . . . . 13-14
Radio Frequency
Identification (RFID) . . . . . . . 13-14
Statement . . . . . . . . . . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Summary of Contents for 2013 GMC Savana
Page 6: ...Black plate 6 1 GMC Savana Owner Manual 2013 2nd Edition 9 25 12 vi Introduction 2 NOTES ...
Page 102: ...Black plate 2 1 GMC Savana Owner Manual 2013 2nd Edition 9 25 12 4 2 Storage 2 NOTES ...
Page 154: ...Black plate 8 1 GMC Savana Owner Manual 2013 2nd Edition 9 25 12 6 8 Lighting 2 NOTES ...
Page 190: ...Black plate 8 1 GMC Savana Owner Manual 2013 2nd Edition 9 25 12 8 8 Climate Controls 2 NOTES ...
Page 338: ...Black plate 90 1 GMC Savana Owner Manual 2013 2nd Edition 9 25 12 10 90 Vehicle Care 2 NOTES ...
Page 343: ...Black plate 5 1 GMC Savana Owner Manual 2013 2nd Edition 9 25 12 Service and Maintenance 11 5 ...
Page 345: ...Black plate 7 1 GMC Savana Owner Manual 2013 2nd Edition 9 25 12 Service and Maintenance 11 7 ...
Page 362: ...Black plate 6 1 GMC Savana Owner Manual 2013 2nd Edition 9 25 12 12 6 Technical Data 2 NOTES ...