FAULTS
CAUSES
SOLUTIONS
The stove develops
smoke on the top
plate and smells.
1 This only occurs when the
paint is hardening. (lighting
for the first time)
1 Let fire burn well and make
sure of fresh air.
Open all doors and windows.
The stove has
not enough
chimney draught
when lighting the
fire.
Fire will not burn.
2 Air vent is closed.
3 Chimney vent is closed.
4 Wood is too wet.
5 Wood is too old.
6 Not enough wood.
7 Wood is too small.
8 External air pipe is too
close to the wall.
9 Unfavourable weather.
(heavy mist)
10 No chimney draught.
11 Chimney is dirty or has an
air lock.
2 Open air vent.
3 Open air vent.
4 Only use seasoned wood
5 between 2 and 6 years old.
6 See page 12.
7
8 Move stove forwards.
9 Occurs seldom. See point 10 / 11.
10 Ask chimney sweeper.
11
When adding
wood smoke
enters the room.
12 Refilled too soon.
13 Air supply closed too soon
14 Stove pipe full of soot or
ash.
15 No chimney draught.
12 Only refill when fire has burnt
to a glow.
13 Open air vent.
14 Clean stove pipe.
15 Phone chimney sweeper.
Soot forms
constantly on
stove glass.
16 Fire not hot enough when
building up fire.
17 Air supply closed off too
soon.
18 Wood too old or wet.
16 See page 12.
17 Open air vent.
18 Only use seasoned wood
between 2 and 6 years old.
Room smells of
burnt wood and
cooled ash.
19 Added new wood too soon. 19 Only add more wood after
first wood has burnt to a
glow.
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9.
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8.
GUARANTEE
30 months guarantee.
This guarantee is only valid under normal use of the fire and for the
operation of the stove. It does not cover overheating, scratches, parts
that normally wear out or any part in direct contact with the fire. (glass,
fire grid, sealing, etc.)
The guarantee does not cover insufficient servicing of the stove or use
of any parts other than parts from
Globe-fire
. Before operating the fire,
the user is expected to read the user’s manual and the guarantee.
After use the stove cannot be returned.
After repairs the guarantee expires and cannot be renewed.
Durability
As a family business in our 6th generation durability has become one of our
core values.
The materials we use for our products are of a high quality and completely
recyclable which makes it possible to re-use after a long period of time.
In order to lengthen the lifespan of our stoves it is important for you to take
care of your stove and when necessary replace parts. These parts can be
ordered through us or our dealers.
We produce stoves using the latest technology which we have developed
ourselves. All the required regulations and emission level standards were
reached with ease.
It is essential to keep the stove burning in the correct manner and use the
prescribed fuel.
This not only prolongs the lifespan of the stove but also ensures a clean
burning with the minimum of environmental taxation.
In this way unnecessary wastage and unnecessary taxation is avoided.
