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Global G200 User Manual Download Page 36

 

36

 

10.0 

Troubleshooting 

         

 
The following troubleshooting information can be used to help solve most common problems. 
 

QUESTION RECOMMENDED 

ACTION 

There are no DIAL tone 

1. Check if there are any loose connections. 

 

Nothing is displayed on the 
LCD screen 

1. Check if power cord is connected properly. 

2. Check if there is 120V AC coming from the power outlet.  

 

How to update Firmware? 

1. PRIMEWORX IP Phone automatically updates firmware when it 

powers up (while connected to the internet).  

 

Why can’t I dial my friend’s SIP 
number? 

1. Check Registrar Server Domain Name/IP address and Outbound 

Proxy Domain Name/IP Address (under SIP Settings in 

Configuration Menu). Make sure you have the right Name or IP 

Address. 

2. Check the LCD display on your phone to see if there is a name or 

number displayed on the screen. If the name or number is not 

displayed, use a web browser and access the configuration menu. 

Make sure that the Registrar Server Domain Name/IP Address is 

correct. 

3. Check the register status under SIP Account Settings in the 

configuration menu (from web browser). If your status is 

unregistered, it means you do not have a SIP account. Contact your 

SIP service provider to get an account. 

 

Why isn’t my firmware 
updating? 

1. Your IP phone automatically detects for new firmware when you 

unplug the power. If new version is available the phone will 

automatically update the firmware. 

2. Check if FTP address is correct. 

3. Check with your supplier if firmware filename is correct. 

 

I accidentally set DSL to enable 
and now the phone does not 
boot up 

1. Unplug the power cord from the IP phone. Wait 2 seconds and 

plug the power cord back in the IP phone. Press and hold MENU 

key. The system should bypass boot up and go straight into phone 

setup menu. Modify the phone setting and make sure you save it 

before you exit. 

Summary of Contents for G200

Page 1: ... Phone User Guide Errors misprint modifications and omissions excepted No responsibility is taken for the correctness of this information 2005 Global IP Telecommunications Inc 92 Derrick Road Bradford PA 16701 U S A ...

Page 2: ...S CALL 15 6 11 ANONY CALL REJ ANONYMOUS CALL REJECTION 15 6 12 RINGING TYPE 15 6 13 MAC ADDRESS 16 6 14 VERSION 16 6 15 LANGUAGE SELECTION 17 6 16 TIME FORMAT 17 6 17 VOLUME ADJUSTMENT 17 6 17 1 Ringer Volume 17 6 17 2 Speaker Volume 18 6 17 3 Handset Volume 18 7 0 USING THE CONFIGURATION MENU 19 7 1 ACCESSING CONFIGURATION MENU 19 7 2 WEB LOGIN SETTING 20 7 3 MANAGEMENT SETTING RESTORE FACTORY SE...

Page 3: ... 8 1 2 SIP Number 31 8 2 SPEED DIALING 32 8 3 ANSWERING A PHONE CALL 32 8 4 SWITCHING TO ANOTHER LINE 32 8 5 MUTE 32 8 6 CALL TRANSFER 32 8 7 REDIAL 33 8 7 1 Last Dialed Number 33 8 7 2 Through Call History 33 8 8 ON HOLD 33 8 9 CALL FORWARD 33 8 10 THREE WAY CONFERENCE 33 9 0 USING THE PHONEBOOK 34 9 1 DIALING FROM THE PHONEBOOK 34 9 2 STORING A NUMBER 34 9 3 EDITING A NUMBER 35 9 4 DELETING A NU...

Page 4: ...telephone and have it ready to run within a few minutes Please follow the user guide carefully as troubleshooting the telephone can be very difficult and time consuming 2 PACKAGE CONTENT The following materials are included in the package Please check the package to ensure that all the materials are listed below Contact your supplier immediately if an item is missing IP Phone Model P200 Power Adap...

Page 5: ...del G200 6 Redial Call History 7 Hold 5 Transfer 4 Mute Function 16 Numeric Keypad 1 2 x 16 Characters LCD Display 14 3 Way Conference 13 Voice Message 2 OK Right 12 Cancel Left 15 Phone Book 3 Menu 8 Speaker Phone 9 Speaker Phone Indicator 11 Up 10 Down ...

Page 6: ...ne 6 Redial Call History Redial last dialled number access redial menu 7 Hold Place the person on the other line on hold answer call waiting 8 Speaker Phone Enable user to use the phone without using the handset 9 Speaker Phone Indicator Indicates that phone is currently in speaker phone mode 10 Cancel Left Deny changes cancel phone calls ignore phone calls backspace 11 Down Cycle through the phon...

Page 7: ...7 5 CONNECTING THE IP PHONE Connect the IP Phone as the following diagram Power Adapter Wide Area Network Internet Cable xDSL Modem Router HUB Ethernet Cable Ethernet Cable ...

Page 8: ...ALUP ENABLE ADSL DIALUP DISABLE ADSL ID jenny_2004 ADSL Password DHCP ENABLE DISABLE IP Address AUTO IP Address 061 063 083 254 Subnet Mask AUTO Router IP AUTO Subnet Mask 255 255 254 000 Router IP 061 063 083 254 SNTP Server IP 216 133 140 77 SNTP Cycle 01 ENABLE DISABLE select enable or disable AUTO IP address given by the router or ISP ...

Page 9: ...F User Busy ENABLE DISABLE CF No Answer ENABLE DISABLE Anonymous Call ENABLE DISABLE Anony Call Rej ENABLE DISABLE Ring Type Ringing1 2 3 4 MAC Address 00D0E90137DB Version V 02 08 Press the MENU key UPDATE CHANGES OK OR CANCEL Ringing1 2 3 4 select ringing1 2 3 or 4 ...

Page 10: ...ABLE or DISABLE NOTE 3 Left arrow key can be used as Backspace key 6 2 Display Name 6 3 ADSL Dialup Some Internet Service Provider mostly ADSL uses PPPoE which requires that the user enter an ID and a password to access the Internet In this case enable ADSL DIALUP and enter the PPPoE ID and PPPoE password ENABLE ADSL Dialup 1 2 Press Enter the display name Display Name kevin Press Use to select EN...

Page 11: ...work If your ISP provides static IP address you must disable DHCP and enter the IP address provided ENABLE DHCP 1 2 3 Press Enter ADSL password Press Press to select DISABLE Press Use or to set DHCP to ENABLE Press IP address automatically acquired Press Subnet mask automatically acquired Subnet Mask 255 255 254 0 ADSL Password ADSL DIALUP DISABLE DHCP ENABLE IP Address 61 63 83 96 DHCP ENABLE ...

Page 12: ...12 4 DISABLE DHCP 1 2 Press Use or to set DHCP to DISABLE Press Enter the IP address Press Router IP automatically acquired Router IP 61 63 83 254 DHCP DISABLE IP Address 061 063 083 019 ...

Page 13: ...ore this section SNTP Server IP address can be either URL or IP 6 6 Do Not Disturb This setting allows the user to reject all incoming phone calls Press Enter the subnet mask Press Enter the router IP address Press Enter SNTP server IP or URL Press Use or to select ENABLE or DISABLE Subnet Mask 255 255 254 000 Router IP 061 063 088 019 SNTP Server IP 216 133 140 78 Do Not Disturb DISABLE ...

Page 14: ...nformation on call forwarding 6 8 CF call forward User Busy Forward all the incoming calls to another number when user is busy on the phone 6 9 CF call forward No Answer Forward all incoming calls to another phone number after a certain number of rings Press Use or to select ENABLE or DISABLE Press Use or to select ENABLE or DISABLE Press Use or to select ENABLE or DISABLE CF Unconditional DISABLE...

Page 15: ...Anonymous Call Rejection Reject any anonymous incoming calls 6 12 Ringing Type Select the ring tone There are four ring tones in total Press Use or to select ENABLE or DISABLE Press Use or to select ENABLE or DISABLE Press Use or to select the ring type Anonymous Call ENABLE Anony Call Rej DISABLE Ringing Type Ringing4 ...

Page 16: ... This menu displays the MAC address User cannot modify MAC address 6 14 Version Version menu displays the firmware version You cannot modify the version number Press MAC address is displayed on the screen Press Firmware version is displayed on screen MAC Address 00D0E9017DB Press to exit menu When asked to save or cancel press to SAVE Version V 01 0 MENU ...

Page 17: ... or 24hr time format 6 17 Volume Adjustment 6 17 1 Ringer Volume While the handset is in place Press to increase the ringer volume and to decrease the ringer volume Press followed by Use or to select the preferred language Press when done Language English Press followed by Use or to select the time format Press when done Time Format 24Hours ...

Page 18: ...olume While the handset is in place Press Press to increase the speaker volume and to decrease the speaker volume 6 17 3 Handset Volume Pick up the handset and press to increase the volume or press to decrease the volume ...

Page 19: ...the IP Address of the phone followed by 9999 IP address is provided by your Internet Service Provider ISP If your ISP supports DHCP you may obtain the IP address from you phone Press MENU and scroll down to IP address There is no password set when phone is delivered So you can access Web Configuration Menu without entering a password until you will set a Password and User Name Enter User Name and ...

Page 20: ...heck box TFTP Server Enable or disable TFTP server to allow transfer of firmware from a computer to the IP phone FTP Client Enable or disable IP phone to download files from FTP server and update the firmware automatically Remote Config Password Remote password to access the configuration menu from VoIP software You may download this software from your supplier s website Default password is 1234 7...

Page 21: ...r address Login ID Login ID provided by your supplier Login Password Login password provided by you supplier Firmware Filename Updated firmware filename Do not change the file name unless specified by your supplier 7 5 Network Setting DHCP Select DHCP if you have cable internet DHCP Server Dynamic Host Configuration Protocol DHCP Server address This IP address information is obtained automatically...

Page 22: ... provided by your ISP 7 7 Network Setting Static IP Choose Static IP network setting if all Wide Area Network IP is provided to you by your ISP IP Address IP address assigned to you by your ISP Router IP Router IP address Subnet Mask Subnet mask address DNS Server DNS server address provided by your ISP NOTE RESTART the system for new settings to take effect after you modify the IP address ...

Page 23: ... this information from your SIP service provider SIP Phone Port Number SIP phone port number Registrar Server Domain Name IP Address Registrar server domain name or IP address Registrar Server Port Number Registrar server port number Authentication Expire Time The time that the phone waits to connect to the SIP server after the user dialled a number If still not connected the phone will disconnect...

Page 24: ...s end to end transfer of data with real time characteristics such as streaming audio and video Prack Prack ensures that media information is exchanged and that network checks before connecting the call Select Enable for a more reliable connection Session Refresher Select None to disable SIP session timer support Select UAC to initiate SIP request Select UAS to receive SIP request and then return a...

Page 25: ... dial User Name of default account is displayed on the receiver s IP phone Account Active Enable or disable this account Display Name Display name on the IP phone SIP User Name User name Authentication User Name Name used to access SIP server Authentication Password User password to access SIP server Register Status Displays if the current phone is registered or unregistered with SIP server ...

Page 26: ...llows applications to determine the types of NATs and firewalls are in between them and the internet STUN also provides the ability for applications to determine the public IP addresses allocated to them by the NAT STUN Domain Name IP Address Enter STUN domain name or IP address if STUN is enabled UPnP Enable or disable universal plug and play Some NAT supports UPnP so STUN is not required and mus...

Page 27: ...acket length VAD VAD detects voice activity and adjusts the signal to a target power level It ensures that background noise or echo does not get amplified to the target power level DTMF Method Select the tone method for IP phone Voice TOS Sets the type of service for this Internet datagram VLAN VLAN Priority VLAN ID Enable or disable virtual LAN Set the virtual LAN Priority Virtual LAN ID ...

Page 28: ...eiver s phone when the user makes a phone call The URI and name of the caller are displayed on the receiver s phone When Full URI is selected only user name is displayed on the receiver s phone when the user makes a phone call When Display Name is selected only name is displayed on the receiver s phone when the user makes a phone call Anonymous Call Reject Select Enable to reject anonymous calls C...

Page 29: ...ll ring If the receiver fails to answer the phone during this time interval the phone will automatically disconnect Hold Recall The time interval that the caller is put on hold before the phone automatically disconnect Auto Speaker Off The time interval that the speaker phone is on before turning off automatically due to inactivity 7 13 Call Tracing Log Call Tracing Log keeps a record of all the p...

Page 30: ...numbers can be accessed from the IP phone Refer to section 8 2 for speed dial info Number 0x Speed dial phone number 0x is the speed dial number 7 16 Restart System Click Restart to update all the modifications and reboot the system ...

Page 31: ...ial IP address For example dialing 192 168 0 1 3 Press OK or wait until the timer expires to dial 8 1 2 SIP Number Note You have to register with SIP server to use SIP number 1 Lift handset or press SPEAKER button 2 Dial SIP number For example dialing 1866 3 Press OK or wait until the timer expires ...

Page 32: ...having a conversation 1 Press Hold to switch to another line 8 5 Mute Note While mute is activated sound from the caller can be heard from your speaker but your sound can t be heard by the caller While having a conversation 1 Press Mute You may press Mute key again to resume conversation 8 6 Call Transfer While having a conversation 1 Press Hold to put the person on the other line on hold 2 Dial t...

Page 33: ... the screen 4 Pickup the handset or press OK 8 8 On Hold Note To transfer a call while on hold press the TRANS key Dial the extension phone number and press the TRANS key again to transfer the call While having a conversation 1 Press HOLD Press HOLD again to resume conversation 8 9 Call Forward Please refer to IP Phone Setup and Web Browser Configuration section to setup call forwarding 8 10 Three...

Page 34: ...own the list until the name is displayed on the screen 3 Press OK to dial 9 2 Storing a Number 1 Press and hold the PHONE BOOK key until Name is displayed on the screen 2 Enter a name then press OK 3 Enter the number that corresponds to the name and press OK 4 Press OK again to save the phonebook 5 Repeat Step 1 to 4 to store another phone number Person A You Caller 2 Person B ...

Page 35: ...5 Enter a new name and press OK 6 Enter the new phone number and press OK 7 Press OK to save and override the previous name and phone number 9 4 Deleting a Number 1 Press the PHONE BOOK key to access the phonebook 2 Press until the name you want to delete is selected 3 Press the PHONE BOOK key again 4 Select Delete and press OK to delete 5 Press OK again to save the new list on the phonebook ...

Page 36: ... the name or number is not displayed use a web browser and access the configuration menu Make sure that the Registrar Server Domain Name IP Address is correct 3 Check the register status under SIP Account Settings in the configuration menu from web browser If your status is unregistered it means you do not have a SIP account Contact your SIP service provider to get an account Why isn t my firmware...

Page 37: ...etting mode phonebook menu speed dial before you click Submit in the configuration menu 11 SAFETY INSTRUCTIONS DETAILS AND CERTIFICATION Model G200 Global IP Telecommunications Inc Rating DC 5v 1 4A FOR HOME OR OFFICE USE Tested to comply with FCC standards FCC Part 15 Class B CE Class B VCCI Class B EN 60950 ...

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