CHAPTER 6 – SERVICE
Warranty Information
LIMITED WARRANTY
GLOBAL VR warrants that its computer circuit boards, hard drives, power supplies, monitors, displays, controls, sensors, and
mechanical structures are free from defects in materials and workmanship under normal use and service for a period of
ninety (90) days from the date of shipment.
All software and accompanying documentation furnished with, or as part of the Product, is supplied “AS IS” with no
warranty of any kind except where expressly provided otherwise in any documentation or license agreement furnished with
the Product.
During the warranty period, GLOBAL VR will, at no charge, repair the Product, provided:
- Purchaser believes that the Product is defective in material or workmanship and promptly notifies GLOBAL VR in
writing with an explanation of the claim;
- All claims for warranty service are made within the warranty period;
- Products are returned adequately packed and freight prepaid to GLOBAL VR’s designated service center;
- GLOBAL VR’s inspection or test of the Product verifies to GLOBAL VR’s satisfaction that the alleged defect(s) existed
and were not caused by accident, misuse, neglect, unauthorized or attempted repair or testing, unauthorized
modification, incorrect installation, vandalism, failure to follow the maintenance schedule or procedures; or operation
in out-of-specification environmental conditions.
GLOBAL VR will return the repaired Product freight prepaid to the Purchaser. All freight costs associated with replacement
of warranty parts after expiration of the original warranty period are the responsibility of the Purchaser. GLOBAL VR is not
obligated to provide the Purchaser with a substitute unit or on-site service during the warranty period or at any time. If
after investigation GLOBAL VR determines that the reported problem was not covered by the warranty, Purchaser shall pay
GLOBAL VR for the cost of investigating the problem at its then prevailing per incident billing rate. No repair or replacement
of any Product or part therein shall extend the warranty period as to the entire Product. The warranty on the repaired part
only shall be in effect for a period of ninety (90) days following the repair or replacement of that part or the remaining
period of the Product parts warranty, whichever is greater.
Purchaser’s exclusive remedy and GLOBAL VR’s sole obligation is to supply or pay for all labor necessary to repair any Product
found to be defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for
defective parts. If repair or replacement fails to remedy the defect, then, and only in such event, shall GLOBAL VR refund to
Purchaser the purchase price for said Product. Purchaser’s failure to make a claim as provided above or continued use of the
Product shall constitute an unqualified acceptance of said Product and a waiver by Purchaser of all claims thereto.
IN NO EVENT SHALL GLOBAL VR BE LIABLE FOR LOSS OF PROFITS, LOSS OF USE, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM OPERATION OF THE GAME IN ANY CONDITION. GLOBAL VR SHALL NOT BE RESPONSIBLE FOR
THE SUITABILITY, PERFORMANCE, OR SAFETY OF ANY NON-GLOBAL VR PART OR ANY MODIFICATION PERFORMED BY
ANY PRODUCT DISTRIBUTOR UNLESS SUCH WORK IS EXPRESSLY AUTHORIZED IN ADVANCE BY GLOBAL VR.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON
GLOBAL VR’S PART, EXCEPT FOR ANY EXPRESS WARRANTY SET FORTH IN A WRITTEN CONTRACT BETWEEN GLOBAL VR
AND PURCHASER CONTAINING SPECIFIC TERMS WHICH SUPERSEDE THE TERMS HEREIN. THIS WARRANTY DOES NOT
AUTHORIZE ANY OTHER PERSON TO ASSUME OTHER LIABILITIES, IF ANY, CONNECTED WITH THE SALE OF PRODUCTS BY
GLOBAL VR.
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GLOBAL
VR
040-1201-01 Rev. C 5/28/2004
