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RP6 ROBOT SYSTEM - APPENDIX
General Information about Support Requests:
If problems occur that are not described in the manual or if the pro-
posed solutions don't work, please contact the customer support with
an accurate and detailed description of what has been done and how it
has been done. Due to the complexity of the product, it is difficult to
provide good assistance without detailed description of the problem.
On every new start, RobotLoader generates a new log file in the pro-
gram directory which is extremely helpful for most of the problems.
If you tried several things in RobotLoader and reproduced relevant er-
ror messages, terminate RobotLoader and send the full log file:
<RobotLoader>/logfiles/robotloader_logfile.log
as attachment to your request to the customer support.
Warning: The file is overwritten on every new start of RobotLoader and
all previous information gets lost. So it is recommended to copy the file
into another folder right after terminating the program!
Please don't mix up the log file with the “Log” tab in the RobotLoader
window! This is NOT the log file. The log tab only shows some import-
ant status messages. The log file contains a lot of very important extra
information.
Moreover it could also be helpful if you report how the LEDs behave on
the robot in case of hardware problems: which LEDs light up / flash dir-
ectly after power on and how do they behave if you click on “Reset”, or
“Hold in Reset” or “Connect” in the RobotLoader (serial loader tab)?
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