7 | Wireless e285 Quick Start Guide
How do I put my device in sleep mode?
Your device automatically goes into sleep mode when not in use.
How do I turn off my device?
To turn off your device, hold the
Cancel
button for 10 seconds.
How do I wake or turn on my device?
To wake or turn on your device, hold the
Enter
button for four seconds.
How do I contact the Support Team?
Before you contact our Support Team, gather the following information:
•
The serial number of your device. To find the serial number:
1. From the home screen, use the keypad to press
000
.
2. Use the keypad to type the passcode, then tap
OK
. The default passcode is
9416557
.
3. Note the number next to the
Serial Number
field.
•
Your Merchantware credentials
•
Your POS make and version
Contact our Support Team at
888.249.3220
©2021 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.
®
GPI128795
