GLOBAL LINK Ultra E Lock, User Instructions

Page: 8 / 8

Global Link Ultra E Lock Instructions
March 2019 Page 8
Troubleshooting
Issue Possible Causes Solution
Customer code does not lock or
unlock the door Code is incorrect Confirm the correct code or use
the factory default code.
Key was not pressed to wake the
keypad before entering the code Press any key to wake the
keypad and then enter the 4-digit
code.
Customer code was erased Use the factory default code to
reprogram the customer code.
Keypad does not respond to key
presses Battery has died or is installed
improperly Use the key to open the door and
then replace the battery.
Red LED flashes Battery is low Replace the battery.
Lock sounds 4 quick, descending
beeps and flashes keypad light
when a key is pressed Battery is low Replace the battery.
Deadbolt does not latch Plunger is not fully extended into
the strike plate Open and close the door firmly to
ensure the plunger extends fully
into the strike plate.
Strike plate is misaligned,
creating drag on the plunger Realign the strike plate.
Lock is installed incorrectly Refer to the installation
instructions and reinstall the lock.
Obstruction in door is blocking
the deadbolt Remove the lock, clear the
obstruction in the door, and
reinstall the lock.
Obstruction is blocking the
deadbolt lever Clear the obstruction blocking the
deadbolt lever.
Door does not lock using the
keypad Battery is low or has died Change the battery.
Plunger is not fully extended into
the strike plate Open and close the door firmly to
ensure the plunger extends fully
into the strike plate.
Strike plate is misaligned,
creating drag on the plunger Realign the strike plate.
Obstruction is blocking red
deadbolt lever Clear the obstruction blocking the
deadbolt lever.
Battery cannot be removed Battery fits tightly in the battery
holder Use a thin, blunt instrument to
gently pry the battery from the
holder.
Limited Warranty
For warranty information, visit www.cpgbrands.com .